Senior Manager Customer Service

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

Join PALFINGER at our NAM Headquarters in Schaumburg, IL as Regional Senior Manager, Customer Service, driving technical support and warranty operations across North America. You’ll set service standards and build strong partnerships with Dealers and Service Partners. Your leadership will elevate the customer experience and reinforce PALFINGER’s global reputation.

Your Responsibilities

• Develop and implement Customer Service and Warranty standards for North America in line with PALFINGER’s global service strategy.
• Lead the transformation of Customer Service into a modern, customer-focused organization.
• Oversee Service Departments across all product lines, supporting Dealers and Service Partners throughout the Region.
• Direct Technical Assistance and Service Managers to ensure seamless support for customers and products.
• Manage regional warranty processes, software tool rollouts, and service communications, while providing feedback to R&D.

Your Qualifications

• Technical understanding of hydraulic machinery (construction, lifting, or agricultural equipment).
• Strong knowledge of industrial product warranties and related processes.
• 5+ years in after-sales, service, or technical support for heavy/industrial equipment; Associate degree preferred.
• Proven leadership experience managing customer service teams and developing staff.
• Skilled in process improvement and MS Office; SAP knowledge and willingness to travel in North America and to Europe are a plus.

What We Offer

• Salary: $160,000-180,000 + Bonus Elgible
• Competitive compensation and performance rewards
• A comprehensive Benefits package with flexible options
• Opportunity for ongoing career growth
• An environment of Respect, Integrity, Openness, Inclusion and Support
• The opportunity to build strong teams, improve operations and make a significant impact

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. 

Equal Opportunity Employer/Vet/Disabled