Senior Payment Operations Manager
Confirmed live in the last 24 hours
San Jose, CA, USA • Remote in USA
- 12+ years experience in financial operations or Payments Industry; preferably with a high growth technology company with experience in leading and building high performing teams
- A process-oriented mindset to think critically in a fast paced environment with a driven attitude to improving standards
- Ability to manage multiple competing priorities and use good judgment to establish order or priorities on the fly
- Established ability to independently organize, analyze and interpret information to explain problems, irregularities or trends
- Attention to detail with a high level of accuracy
- A proficiency in Google Suite, Slack and Macbook preferred
- Bachelor's degree required
- Developing a deep understanding of USDC flows and any operational issues as it relates to payment rails
- Supporting settlement of customer activities for fiat and crypto flowing through our platform by driving any open issues to resolution
- Developing analysis to inform building better processes and reporting for all current and future fiat rails across our products (i.e. wires, ACH, cards, etc.)
- Building strong working relationships and collaborating across internal and external teams to address and resolve payment operational challenges
- Proactively seeking ways to improve current processes and reduce repeat issues by identifying common causes
- Collaborating with product and engineering to build-out critical tools, automate routine work where possible, and address longer-term or recurring issues - partly through design of monitors, reports, and dashboards that capture deep insights into our business through. indicators, visualizations, and early warning mechanisms
- Continuously evaluating internal process controls to identify weaknesses and any associated risks, as well as making recommendations on how to mitigate those risks
- Developing and maintaining operational processes through documentation updates and cross-training
- Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities
- Mindful - you seek to be respectful, an active listener and to pay attention to detail
- Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals
- High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance
Platform for businesses to accept payments and send payouts
Circle's mission is to raise global economic prosperity through programmable internet commerce. The company is a global financial technology firm that’s at the center of digital currency innovation and open financial infrastructure.
- Paid time off - We offer flexible paid time off — take what you need as long as it works with you and your team, and all Circle employees get mobile phone and home office reimbursements.
- Health coverage - No matter where you live, we offer a market competitive suite of benefits. Enroll in health, dental, vision, disability, and life insurances, and Circle covers some or all of the premiums.
- Invested in your future - All U.S. full-time and part-time employees enjoy 401(k) and pensions (with 4% company match if you contribute 5% or more), and share Circle’s success via company equity awards.
- Learning & development - Your individual growth and development is important to us and we provide the resources to help you grow your career while at Circle.
- We are Multistakeholder - As an institution, we exist in a broad stakeholder context, which means that we must organize, incentivize and measure ourselves against meeting the needs of all of our stakeholders — our customers, our shareholders, our employees and families, our local communities and our world.
- We are Mindful - We seek to be present and aware, to be respectful, active listeners (with each other and with our customers alike), and to pay attention to detail. We don’t rush to judgement, and when we are swept up by strong emotions we patiently observe and acknowledge them and try to not just react. Our mindfulness leads to better understanding, and more respectful, careful and deliberate choices.
- We are Driven by Excellence - We are driven by our mission and our passion for customer success. Being driven also means that we relentlessly pursue excellence, that we do not tolerate mediocrity, that we reward based on merit, and that we work intensely to achieve our goals. Being driven doesn’t mean that we are assholes and plough over people or tolerate a culture of aggressiveness. We are a team. Part of our drive is to bring everyone along in our collective achievement.
- We are High Integrity - We seek open and honest communication, and hold ourselves to very high moral and ethical standards. When we say we will do something, we do it. When we are having difficulty and need help, we talk about it. We treat each other and our customers with the utmost respect. We reject manipulation, dishonesty and intolerance. We welcome vulnerability and uncertainty, which needs to be listened to in order to bring people along, and helps us to constantly learn and improve. Our customers and partners implicitly experience us as high integrity, and our customer centric choices demonstrate this to them again and again.