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Full-Time

Customer Experience

Program Manager, Southeast

Confirmed live in the last 24 hours

iRhythm Technologies

iRhythm Technologies

1,001-5,000 employees

Ambulatory cardiac monitoring with wearable biosensors

Data & Analytics

Compensation Overview

$99.8k - $145.4kAnnually

+ 401(k) with company match + Employee Stock Purchase Plan

Senior, Expert

Remote in USA

Category
Strategic Account Management
Sales & Account Management
Customer Success Management
Required Skills
Sales
Communications
Salesforce
Data Analysis
Requirements
  • Bachelor’s degree required, Master’s degree preferred
  • Minimum of 6 years of related experience with a Bachelor’s degree; or 4 years of experience in a similar role and a Master’s degree
  • Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
  • Ability to influence across teams with strong teamwork and collaboration
  • Strong communication and presentation skills
  • Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
  • Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
  • Strong understanding of the healthcare landscape and experience in cardiology preferred
  • Ability to multi-task and prioritize in a fast-paced environment
  • Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
Responsibilities
  • Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio
  • Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices
  • Partner with key stakeholders within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions
  • Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members to effectively meet the needs of customers and drive adoption of the Zio
  • Accountable to prioritizing work that meets the needs of iRhythm business goals
  • Strategically partner with geographic sales team to understand their business plan and support them impacting deep + broad penetration of their large health systems

The Zio service by iRhythm Technologies provides a next-generation ambulatory cardiac monitoring solution with single-use monitors, offering continuous and accurate data for up to 14 days. The technology utilizes wearable biosensors, cloud-based data analytics, and proprietary algorithms to distill data from millions of heartbeats into clinically actionable information.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

San Francisco, California

Founded

2006

Growth & Insights
Headcount

6 month growth

4%

1 year growth

14%

2 year growth

32%