Butler

Job Description

We are seeking a highly professional and detail-oriented Butler to join our esteemed team at Sofitel Dubai The Palm. As a Butler in our luxury establishment, you will be responsible for providing exceptional, personalized service to our discerning guests, ensuring their comfort and satisfaction throughout their stay.

• Anticipate and fulfill guests' needs with the utmost attention to detail and discretion
• Manage guest requests efficiently, including packing/unpacking, laundry services, and personal shopping
• Coordinate with various departments to ensure seamless service delivery
• Maintain an organized and immaculate environment in guest suites and common areas
• Prepare and serve meals, snacks, and beverages as required
• Assist with event planning and execution for private functions
• Handle guest correspondence and manage schedules as needed
• Ensure all service standards are met and exceeded consistently
• Maintain accurate records of guest preferences and special requirements
• Collaborate with team members to create a positive and luxurious guest experience
• Adapt to changing situations and guest needs with flexibility and professionalism

Qualifications

• Proven experience as a Butler or in a similar high-end hospitality role
• Exceptional communication and interpersonal skills
• Strong attention to detail and ability to anticipate guests' needs
• Proficiency in etiquette, protocol, and luxury service standards
• Ability to maintain discretion and confidentiality at all times
• Excellent time management and organizational skills
• Problem-solving abilities and quick decision-making capabilities
• Physical stamina to stand for extended periods and lift up to 25 pounds
• Flexibility to work a rotating schedule, including weekends and holidays
• Professional appearance and demeanor
• Ability to work effectively in a multicultural environment
• Basic computer skills for guest correspondence and record-keeping
• Fluency in English; knowledge of additional languages is a plus

Additional Information