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Customer Success Manager
Posted on 4/27/2022
Chicago, IL, USA
Experience Level
Desired Skills
Data Analysis
  • BA/BS degree in Business Administration or related quantitative field of study
  • 4 years of experience in analysis
  • Experience working with syndicated data (preferred SPINS, The Nielsen Co., IRI and/or data in a Consumer-Packaged Goods manufacturing setting)
  • Proven track record of problem-solving and decision making based on analytics; conceptual thinking skills must be complemented by a strong quantitative orientation
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Ability to meet deadlines in a fast-paced environment
  • Exceptional written, verbal and presentation abilities, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
  • Possess advanced MS Office skills (Word, Excel, PowerPoint)
  • Proven ability to work independently and collaboratively
  • We embrace hybrid and remote work options so that you have the flexibility to create a work/life balance that actually works!
  • Virtual yoga, HIIT, meditation classes, and “team SPINS” Peloton rides
  • Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched
  • CEO Connect, a monthly informal small group Q&A session with our top leader
  • Semi-annual company-wide survey that is used to shape company programs, perks, and culture
  • Responsible for operating as the lead point of contact for any implementation matters specific to your customers
  • Help clients realize targeted insights from their new solutions that inform and drive growth, while also analyzing and interpreting factors that affect customers' sales performance
  • Recommending business strategies based on SPINS data insights that will help drive your client to achieve growth, profitability, and competitive success
  • Provide training, coaching, and mentoring on SPINS solutions with an objective of enabling clients to leverage insights as a catalyst in their business
  • Gather and share solution requirements with internal Product teams that address future client needs
  • Ensure timely and successful delivery of reporting and solutions according to the client's needs and objectives
  • Assist in the development and delivery of training materials for internal and external use
Desired Qualifications
  • Experience in the natural/specialty industry is a plus

201-500 employees

Company Overview
Dedicated Servers, Bare Metal, VPS, Cloud, Server Hosting, Web Hosting, Datacenter, Colocation, Managed Services
  • Extracurricular Activities
  • Location
  • Agile Work Environment
  • Parental Leave
  • Bike Storage
  • Flexible Schedules
  • Fresh and Healthy Snacks
  • Wellness Program
Company Values
  • Direct: We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
  • Determined: We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
  • Passionate: We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
  • Collaorative: We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.