Full-Time

UX Researcher-Senior Associate

Posted on 3/26/2025

JP Morgan Chase

JP Morgan Chase

10,001+ employees

Global financial services and investment banking

No salary listed

Senior

London, UK

Category
Product & UX/UI Design
UI/UX & Design
Connection
Connection
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Requirements
  • Hands-on experience in roles as user/ UX researcher
  • Experienced in a wide range of exploratory and evaluative research methods
  • User research methods in product and/ or service development
  • Experience scaling research processes and defining best practice
  • Passion for championing the customers
  • In-depth understanding of UX, UI, design
  • Critical-thinking and problem-solving skills
  • Solid communication and interpersonal skills
  • Ability to communicate research insights to different stakeholders
  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Team work: Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience
  • Additional language skills a plus
  • Strong senior stakeholder management skills
  • Experience of retail banking, fintech or similar areas is a plus
Responsibilities
  • Conduct user research in a given product area and work closely with Design, Content, Product and Engineering
  • Advocate and provide guidance how to use customer insights and data to inform decisions
  • Present and communicate user research and recommendations to the larger organisation
  • Contribute to best practices, research methodologies and frameworks to drive efficiency across the organisation
  • Being an advocate for the customer and foster a shared understanding of customer first approach in the organization
  • Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment
  • Contribute and advice on research plans and overall user research strategy and methods
  • Manage and conduct generative and evaluative research
  • Conduct independent research on multiple aspects of products and experiences
  • Understand and incorporate complex technical and business requirements into research.
Desired Qualifications
  • Additional language skills a plus
  • Experience of retail banking, fintech or similar areas is a plus

JPMorgan Chase & Co. provides a wide range of financial services to individuals, businesses, and governments across more than 100 markets worldwide. Its offerings include investment banking, asset management, financial transaction processing, and consumer banking services such as personal banking, mortgages, and credit cards. The company utilizes its extensive expertise and proprietary data to deliver high-quality financial products and services, generating revenue through interest income, service fees, and commissions. What sets JPMorgan Chase apart from its competitors is its commitment to integrity and social responsibility, as seen in its initiatives to support veterans and strengthen communities. The company's goal is to provide valuable financial solutions while contributing positively to society and the economy.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1959

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven customer service enhancements could improve efficiency and personalization.
  • Sustainability-linked financing attracts environmentally-conscious clients.
  • Strategic investments in technology expand service offerings in security and surveillance.

What critics are saying

  • AI-driven investment tools by competitors could challenge JPMorgan's competitive edge.
  • Rising health insurance costs may impact small business-related financial services.
  • Vulnerabilities in private lending could affect JPMorgan's lending operations and credit quality.

What makes JP Morgan Chase unique

  • JPMorgan Chase has a 200-year history in global financial services.
  • The firm offers a wide range of services, from investment banking to consumer banking.
  • JPMorgan Chase is committed to social responsibility and community development initiatives.

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Benefits

Health Insurance

Flexible Work Hours

Paid Sick Leave

Paid Holidays

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