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Senior Manager
Global Employee Communications, Business and Culture
Confirmed live in the last 24 hours
San Jose, CA, USA
Experience Level
Desired Skills
Social Media
  • You're a strong leader and know how to create an engaging/effective communications plan - whether it's through visual storytelling, social media, or an in-person event
  • You're hyper-focused on goals, metrics, and long-term strategy, with great decision-making skills
  • Your strong communication skills help you partner and influence others
  • You love trying new things and always come to the table with fun ideas
  • You're a natural leader who thrives on helping other grow
  • You are passionate about the employee experience and your writing is on fire!
  • Amazing project management and communication skills
  • Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment
  • Bachelor's degree in English, Journalism, Communications, or related field
  • 8-10 years proven success guiding strategy and execution of global digitally-driven communications that inform and delight employees
  • People management experience not required, but a plus
  • Develop and implement integrated strategies for keeping global employees informed and excited by company business and culture initiatives and updates in a timely, relevant, and engaging manner. This includes leading communications strategies with a cross-functional team across our company People Pact (employee value proposition), values, strategic company priorities, workplace experiences, and the new world of work
  • Work with other communications and Marketing colleagues focused on external programs to build integrated plans, align internal and external messages, and facilitate consistency across channels and audiences including Talent Brand, social media, and PR
  • Work closely with our Brand Studio team to develop human-centric, engaging content that brings our purpose to life and aligns to the ServiceNow brand tone, look, and feel
  • Lead ServiceNow's crisis and issues response strategy, partnering closely with our Business Continuity; Safety and Security; Workplace Services; Diversity, Equity, and Inclusion (DEI); and Global People teams
  • Coordinate and partner with regional communications partners in EMEA and APJ to ensure inclusive, global communications across our more than 80 locations worldwide
  • Have a pulse on employee feedback through existing social listening and employee surveys to guide communications strategies and a thoughtful approach

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.