Full-Time

Accounting Software Support Analyst

Costar Real Estate Manager

Updated on 11/12/2024

CoStar Group

CoStar Group

5,001-10,000 employees

Mid

No H1B Sponsorship

Atlanta, GA, USA

Requires onsite presence in Atlanta for four days a week with one day remote.

Category
Financial Accounting
Customer Support
Real Estate
Customer Success & Support
Accounting
Requirements
  • Bachelor’s degree required from an accredited, not-for-profit University or College
  • 3+ years of experience utilizing Financial or ERP business applications
  • Strong analytical and problem-solving skills, with a proven ability to troubleshoot and resolve complex issues effectively.
  • Demonstrated ability to work collaboratively within a team and with other departments to achieve common goals.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical users.
  • A track record of commitment to prior employers.
  • Evidence of strong academic performance in college.
  • Bachelor’s degree in Accounting, Finance, Management Information Systems, or a related field from an accredited, not-for-profit University or College
  • Proficiency in diagnosing and resolving technical issues related to software applications. Experience with case management and ticketing systems.
  • Proven experience in providing technical support for SaaS solutions, with a strong understanding of lease accounting and accounting software.
  • Month-end and year-end close process experience, including analyzing and reconciling journal entries and producing financial statements.
  • Ability to anticipate potential issues and develop strategies to prevent them. Experience in creating and implementing SOPs is a plus.
Responsibilities
  • Solve Complex Problems: Navigate complex technical accounting and finance-related issues while providing expert support for our SaaS solutions, particularly in lease accounting functionalities.
  • Communicate Clearly: Disseminate complex technical and accounting concepts into easy-to-understand guidance for clients and team members.
  • Manage Cases: Handle support cases with precision—prioritize, troubleshoot, and escalate issues as needed to ensure timely, thoughtful, and complete resolution.
  • Document and Improve: Maintain thorough documentation and contribute to our knowledge base and self-service solutions to drive continuous improvement in our support process.
  • Innovate: Serve on the Lease Accounting Center of Excellence, participating in initiatives such as targeted customer outreach, and webinars or other training activities.
  • Guide Clients: Offer advice on applying accounting principles and lease standards (e.g., ASC 842, IFRS 16) within our software.

Company Stage

IPO

Total Funding

N/A

Headquarters

Washington, District of Columbia

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Visual Lease positions CoStar to offer more integrated solutions, potentially increasing its market share in the real estate technology sector.
  • CoStar's aggressive expansion and investment in Homes.com could lead to significant growth in the residential real estate market, offering employees opportunities in a rapidly growing segment.
  • The strengthening of CoStar's financial leadership team, including the return of Richard Simonelli, suggests a robust strategic direction and potential for financial stability.

What critics are saying

  • The ongoing legal battle with Realtor.com parent company Move, Inc. over alleged trade secret theft could result in financial and reputational damage.
  • CoStar's aggressive expansion strategy, including significant marketing investments, may strain resources and lead to operational challenges.

What makes CoStar Group unique

  • CoStar Group stands out as a leading provider of online real estate marketplaces, information, and analytics, distinguishing itself with a comprehensive suite of services in the property markets.
  • The acquisition of Visual Lease enhances CoStar's capabilities in lease administration and accounting, broadening its service offerings beyond traditional real estate analytics.
  • CoStar's strategic focus on expanding its residential portal, Homes.com, with significant marketing investments, sets it apart from competitors in the residential real estate space.

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