Full-Time

Collections Agent

PosiGen

PosiGen

201-500 employees

Making solar energy affordable for families

Energy

$19hourly

Commission, Stock Options

Junior

New Orleans, LA, USA

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • 1-2 years of experience in a call center or collection agency preferred
  • Salesforce experience is a PLUS
  • De-escalation, advanced customer service experience, and analytical skills
  • Knowledge of billing, collections, and customer service procedures
  • Ability to relate to people from a variety of different backgrounds
  • Great communication skills and outgoing personality
Responsibilities
  • Ensure an excellent customer service experience for PosiGen customers to resolve their past due accounts
  • Receive incoming and make outbound calls to customers in arrears to discuss payment options
  • Advise and influence customers on the payment options for debt recovery
  • Manage customers who are resistant to agent contact by remaining polite, tactful, honest, and firm
  • Handle escalated customer calls and address any collection issues expediently to ensure customer satisfaction

PosiGen is a pioneering company in the energy sector, democratizing access to solar power by offering affordable solutions to families traditionally priced out of the market. Their unique financial model not only empowers customers with energy cost control and potential financial freedom, but also contributes to environmental sustainability. With a culture centered around inclusivity and positive societal impact, PosiGen is leading the industry in making renewable energy accessible to all.

Company Stage

Series D

Total Funding

$491.1M

Headquarters

Saint Rose, Louisiana

Founded

2011

Growth & Insights
Headcount

6 month growth

10%

1 year growth

23%

2 year growth

54%