Full-Time

Customer Resolution Specialist

Posted on 5/9/2024

Field Nation

Field Nation

1,001-5,000 employees

Platform connecting businesses with IT contractors


Mid

Remote in USA

Required Skills
Sales
Requirements
  • 3+ years experience in customer support, sales, or related fields
  • Skilled in remaining neutral and representing the organization positively in challenging situations as a mediator
  • Ability to navigate standardized processes while also making judgment calls in ambiguous situations, with experience in conflict resolution and negotiation
Responsibilities
  • Serve as the primary escalation point for Tier 1 support team, handling complex issues and ensuring prompt resolution
  • Mediate critical disputes among users and address escalations from or to the executive team, including account suspensions if needed
  • Mentor team members, maintain updated process documentation, and collaborate with other departments to ensure consistent feedback and aligned solutions for users

Field Nation offers a unique platform that seamlessly matches businesses with skilled contract IT professionals for on-site work, enabling a scalable solution to quickly address workforce needs. This platform not only supports tech companies in optimizing their field operations but also empowers IT technicians with flexible work opportunities to suit their schedules and enhance their skill sets. The firm's dedication to facilitating efficient, skilled labor deployment makes it a leader in the field services sector, providing a dynamic and supportive work environment for its employees.

Company Stage

Seed

Total Funding

$30.4M

Headquarters

Minneapolis, Minnesota

Founded

2008

Growth & Insights
Headcount

6 month growth

5%

1 year growth

11%

2 year growth

24%