Salary Range: 55000 to 70000 (Currency: CAD) (Pay period: per-year-salary)

Wattpad’s vision is to entertain and connect the world through webnovel stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Representing a tapestry of cultures and languages, around the world come to Wattpad every month to share and discover stories they can’t find anywhere else. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

Wattpad is part of the WEBTOON family of brands, the largest storytelling platform in the world that enables creators and users to discover, create, and share stories. With over 24 million creators and ~170 million active users per month, we are truly empowering creation by anyone, for everyone. To read more about our family of Brands, check out our website here.

The Trust & Safety Associate will assist with content moderation and safety investigations efforts, including high-risk cases related to child safety, self-harm suicide, and harassment. You must be detail-oriented, visual, and self-motivated.

What You’ll Be Doing:

Review and investigate escalated reports and appeals of potential violations of our policies
Conduct detailed investigations of complex cases and ensure timely and effective resolution, while maintaining detailed documentation and reporting on findings and actions taken
Working closely with Compliance teams, conduct safety investigations and review escalated cases related to child safety, suicide and self-harm, and harassment
Provide support in resolving issues reported by external moderation teams
Work with other departments to track and resolve bugs and other technical issues. Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
Keep up-to-date on current events and assist with policy research and analysis. Work closely with product and engineering teams to understand upcoming features, anticipate potential misuses or unintended consequences, and craft policies that balance innovation with responsibility
Assist with a broad set of activities that support policy development and implementation in the company for platform campaigns and events

What We’re Looking For:

Education: B.A./B.S. in related fields
2+ years experience in trust and safety or community management (must have experience in UGC moderation)
Experience working with moderation vendors and contractors
Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc
Ability to understand and analyze complex cases
Culturally aware of trends and pop culture in United States
Interested in content policy, compliance, and/or internet governance
Must have experience working with multicultural company

What we offer:

Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
Top industry health benefits, including vision and dental
Your own health/wellness account to spend each year
RRSP Contributions (Canada), 401K Contributions (USA)
Generous vacation and Maternity/Parental leave top-up program
Corporate discount for gym memberships for you and your family
Work from almost anywhere in the world for part of the year
Winter break shutdown and a whole lot more!

Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom.

About Wattpad

Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.

What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.

What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.

Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.

If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices - 1 located in Downtown Toronto and the other in Halifax.

Culture and Diversity

Wattpad is an equal opportunity employer. We do not discriminate. Period.

Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.

Trust & Safety Associate

Wattpad

Wattpad

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