As a Sr. Program Manager in Operations Development, you will be developing service processes and standard procedures to achieve operational excellence across multiple domains. You are a champion for continuous improvement and will nurture this culture while working with different cross-functional teams and key program stakeholders to drive process improvements as a common goal.

Responsbilities:

• Collaborate with Service teams to define, develop and implement service processes, standardizations, and documentations.
• Develop thorough documentation of business rules, workflows, processes, best practice, and program guidelines for service operations
• Identify, quantify, and execute service process improvement plans to drive quality, efficiency, productivity, safety, utilization, and cost reduction
• Analyze operational data insights to identify areas of process improvement and develop countermeasures to resolve any operational deficiency
• Utilize data analytics or BI tools to monitor service operations performance with the ability to conduct root-cause analysis in conjunction with service business insights  
• Create reports and dashboards to track operations performance metrics
• Work closely with cross-functional teams to apply in-depth analysis in identifying actions to achieve operational targets
• Develop and execute continuous improvement strategies to constantly review service processes and improve operational efficiencies and productivity
• Create closed loop feedback processes that enables team members to be effective and efficient through implementing business tools and processes
• Drive projects across stakeholders and proactively seek feedback, recommendations, and consensus.

Qualifications:

• 5+ years of experience in automotive, OEM or Tier 1 Supplier with technical field experience emphasis in service operations, quality management or parts operations
• 3+ years of project or program management experience. PMP certification is a plus
• Bachelor of Science Degree in operations management or related engineering discipline, such as industrial engineering
• Knowledgeable in JIRA, Confluence, MS Office, and MS Project. Process simulation experience is a plus
• Proficient in data analytics with the use of programming languages such as R, Python, SQL, etc. Data analysis experience in BI tools such as Tableau, PowerBI, etc. for data visualization
• Experience with industry standard problem-solving methodologies and quality engineering theories such as LEAN and Six Sigma principles
• Holistic understanding of service center operations, collision repair operations, tooling, parts operation, service engineering, government regulatory compliance and service system development
• Experience in automotive or technology section working with cross-functional team in managing programs and process development projects
• Strong business requirement documentation and workflow development skill sets to transform complex processes into reporting and documentations
• Strong team player, excellent interpersonal communication skills, and detail oriented.
• Experience in startup environment or technology sector is a plus
• Ability to travel up to 25%

Responsibilities:

• Role requires high levels of initiative, cross functional problem solving, and indirect leadership capability. 
• Review and investigate part inquiries escalated from service centers and external 3rd party providers in support of part related issues, concerns, or escalations related to:
  • Part pedigree
  • Interchangeability
  • SBOM Release
  • Part selection
  • Backorders
  • Up levels
  • Product Inventory
• Intake and escalate part quality issues reported from internal and field facing teams.
  • Coordinate efforts required to quarantine affected parts, escalate to supplier quality, and ensure start to end containment with resolution in place.
• Will require strong cross collaboration with Design Engineering, Manufacturing, Quality, and both Production and Service NPI teams.
• Able to traverse multiple data sets in support of issue resolution including:
  • SAP
  • Internal Rivian managed data sets related to Vehicle Genealogy and part usage.
• Review Engineering, Service, and Manufacturing Change Actions in support of part escalations, as well as reviewing and analyzing engineering part drawings.
• Work with urgency and thoroughness to identify, direct, and correct issues as they are escalated.
• Work closely with Program Manager in triage and part severity escalations for resource dedication.
• Role will require attention to detail, excellent time management, and strong communication.

Qualifications:

• BS in Engineering, Automotive Technology, or similar technical degree.
• 3+ years of experience
• Ability to manage multiple projects across varying geographic locations simultaneously.
• Willingness to work in a strong cross functional environment reliant on daily collaboration with internal and external teams.
• Technical and professional skills in job-related area required.
• Able to work efficiently under high amount of work/stress.
• High level analytical ability where problems are unusual and complex.
• Expertise in Jira/Confluence as well as ENOVIA a plus.  

Salary Range/Hourly Rate for California Based Applicants: 121k - 139k (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.