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Sr. Program Manager
Serivce Operations Development
Posted on 11/14/2022
Irvine, CA, USA
Experience Level
  • 5+ years of experience in automotive, OEM or Tier 1 Supplier with technical field experience emphasis in service operations, quality management or parts operations
  • Bachelor of Science Degree in operations management or related engineering discipline, such as industrial engineering
  • Proficient in data analytics with the use of programming languages such as R, Python, SQL, etc. Data analysis experience in BI tools such as Tableau, PowerBI, etc. for data visualization
  • Experience with industry standard problem-solving methodologies and quality engineering theories such as LEAN and Six Sigma principles
  • Holistic understanding of service center operations, collision repair operations, tooling, parts operation, service engineering, government regulatory compliance and service system development
  • Experience in automotive or technology section working with cross-functional team in managing programs and process development projects
  • Strong business requirement documentation and workflow development skill sets to transform complex processes into reporting and documentations
  • Strong team player, excellent interpersonal communication skills, and detail oriented
  • Ability to travel up to 25%
  • BS in Engineering, Automotive Technology, or similar technical degree
  • 3+ years of experience
  • Ability to manage multiple projects across varying geographic locations simultaneously
  • Willingness to work in a strong cross functional environment reliant on daily collaboration with internal and external teams
  • Technical and professional skills in job-related area required
  • Able to work efficiently under high amount of work/stress
  • High level analytical ability where problems are unusual and complex
  • Expertise in Jira/Confluence as well as ENOVIA a plus
  • Collaborate with Service teams to define, develop and implement service processes, standardizations, and documentations
  • Develop thorough documentation of business rules, workflows, processes, best practice, and program guidelines for service operations
  • Identify, quantify, and execute service process improvement plans to drive quality, efficiency, productivity, safety, utilization, and cost reduction
  • Analyze operational data insights to identify areas of process improvement and develop countermeasures to resolve any operational deficiency
  • Utilize data analytics or BI tools to monitor service operations performance with the ability to conduct root-cause analysis in conjunction with service business insights
  • Create reports and dashboards to track operations performance metrics
  • Work closely with cross-functional teams to apply in-depth analysis in identifying actions to achieve operational targets
  • Develop and execute continuous improvement strategies to constantly review service processes and improve operational efficiencies and productivity
  • Create closed loop feedback processes that enables team members to be effective and efficient through implementing business tools and processes
  • Drive projects across stakeholders and proactively seek feedback, recommendations, and consensus
  • Role requires high levels of initiative, cross functional problem solving, and indirect leadership capability
  • Review and investigate part inquiries escalated from service centers and external 3rd party providers in support of part related issues, concerns, or escalations related to:
  • Part pedigree
  • Interchangeability
  • SBOM Release
  • Part selection
  • Backorders
  • Up levels
  • Product Inventory
  • Intake and escalate part quality issues reported from internal and field facing teams
  • Coordinate efforts required to quarantine affected parts, escalate to supplier quality, and ensure start to end containment with resolution in place
  • Will require strong cross collaboration with Design Engineering, Manufacturing, Quality, and both Production and Service NPI teams
  • Able to traverse multiple data sets in support of issue resolution including:
  • SAP
  • Internal Rivian managed data sets related to Vehicle Genealogy and part usage
  • Review Engineering, Service, and Manufacturing Change Actions in support of part escalations, as well as reviewing and analyzing engineering part drawings
  • Work with urgency and thoroughness to identify, direct, and correct issues as they are escalated
  • Work closely with Program Manager in triage and part severity escalations for resource dedication
  • Role will require attention to detail, excellent time management, and strong communication
Desired Qualifications
  • 3+ years of project or program management experience. PMP certification is a plus
  • Knowledgeable in JIRA, Confluence, MS Office, and MS Project. Process simulation experience is a plus
  • Experience in startup environment or technology sector is a plus

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team