Full-Time

Community Manager

WeWork

WeWork

5,001-10,000 employees

Coworking & flexible office space provider

Food & Agriculture
Real Estate
Consumer Goods

Mid, Senior

Kansas City, MO, USA

Required Skills
Sales
Management
Marketing
Customer Service
Requirements
  • 5+ years or equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience.
  • Customer service experience required.
  • 2+ years of management experience of leading a team made up of individual contributors.
  • Bachelor’s Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.
  • Understanding and experience leading a team.
  • Strong verbal and written communication skills, project management, and business operations experience.
Responsibilities
  • Assume ownership and manage the relationship with key accounts within the multiple buildings you oversee.
  • Ensure all accounts within your buildings have an assigned point of contact.
  • Meet with members to resolve issues, process member terminations, and other issues of complexity.
  • Serve as a point of escalation and be a final decision maker on WeWork policies and procedures to members.
  • Monitor the Medallia escalation process to ensure alerts are being properly addressed.
  • Be accountable for member retention, Net Promoter Scores, and overall member satisfaction.
  • Ensure quality and upkeep expectations are being adhered to and SLAs for member submitted requests are being met.
  • Engage with Landlords in conjunction with the Asset Director and Real Estate to handle any building-related escalations.
  • Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
  • Conduct tours of the space for potential new members while sharing benefits tailored to their needs.
  • Oversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements.
  • Oversee and lead teams within your buildings to execute on their objectives as an individual and a team to reach business & member goals.
  • Ensure teams have been trained thoroughly during the on-boarding process and have the tools necessary to succeed in their respective roles.
  • Ensure your time is split appropriately between your buildings to make sure teams feel supported in their day-to-day activities.
  • Provide input to and set monthly, quarterly and yearly budgets
  • Review monthly building budget and result comprehensively for optimization.

Company Stage

N/A

Total Funding

$375.4B

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

-9%

2 year growth

-15%

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave