Full-Time
Head of Customer Success
Posted on 2/6/2025
Shakudo
11-50 employees
End-to-end platform for AI projects
No salary listed
Senior, Expert
Toronto, ON, Canada
- 5-7+ years of experience in customer success, professional services, or customer operations within a B2B SaaS or AI/ML-related company.
- Strong technical acumen, with the ability to understand and communicate complex AI and data infrastructure concepts to enterprise clients.
- Proven track record of leading and scaling professional services teams in a fast-paced, high-growth environment.
- Experience with customer health tracking, retention strategies, and customer lifecycle management.
- Strong stakeholder management skills, with the ability to work cross-functionally across sales, product, and engineering teams.
- Excellent communication and presentation skills, with a customer-first mindset.
- Ability to develop structured processes and frameworks that enhance efficiency and customer experience.
- Lead and scale Shakudo’s Professional Services function, ensuring enterprise customers receive high-value support, implementation guidance, and best practices.
- Lead the implementation of Shakudo’s platform for enterprise customers, ensuring seamless onboarding, technical integration, and high customer engagement by working cross-functionally with Sales, Product, and Engineering.
- Develop a framework for expanding professional services offerings, including customer training, workshops, strategic advisory, and implementation support.
- Serve as a trusted advisor to enterprise clients, guiding them through complex AI adoption journeys and ensuring they maximize their investment in Shakudo.
- Engage with business executives and key stakeholders to align Shakudo's offerings with their strategic goals, demonstrating ROI and value realization.
- Identify opportunities for upselling and expansion by tracking customer health metrics and collaborating with Sales to drive additional value for clients.
- Develop and implement customized success plans for enterprise clients, ensuring they achieve measurable business outcomes with Shakudo's platform.
- Implement and refine customer success operations processes, including customer health tracking, success metrics, and reporting.
- Develop and execute customer success strategies to enhance adoption, retention, and overall customer satisfaction.
- Collaborate with the broader customer success team to establish scalable methodologies for customer engagement, training, and proactive support.
- Build and lead a team of customer success managers and professional services specialists as the company scales to drive customer adoption, satisfaction, and revenue expansion at scale.
- Experience in working with enterprise customers and large-scale AI deployments is a plus.
- Experience with any of the tools in Shakudo’s integrations list would be a plus.
Shakudo offers an end-to-end platform for developing and managing AI and data-intensive products. Their main product, the Hyperplane platform, helps AI teams streamline their workflow from the initial idea to the final deployment of AI models. Hyperplane automates the process of resource optimization, making it easier for organizations to configure their AI projects without getting bogged down in technical details. Shakudo operates on a subscription-based model, providing different pricing tiers to cater to various organizational needs. What sets Shakudo apart from its competitors is its focus on simplifying the AI journey, allowing clients to bring their AI projects to life more quickly and reliably. The company's goal is to help organizations scale their AI capabilities efficiently and effectively, enabling them to manage large datasets and deploy AI solutions with ease.
Company Size
11-50
Company Stage
Series A
Total Funding
$10.1M
Headquarters
Toronto, Canada
Founded
2021
Simplify's Take
What believers are saying
- Increased demand for AI model interpretability tools aligns with Shakudo's platform capabilities.
- The rise of AI model monitoring solutions presents enhancement opportunities for Shakudo.
- Growing interest in federated learning can attract privacy-conscious clients to Shakudo.
What critics are saying
- Increased competition from established AI platforms like DataRobot and H2O.ai.
- Challenges in maintaining data privacy with evolving regulations like GDPR and CCPA.
- Economic downturns could impact Shakudo's subscription-based revenue model.
What makes Shakudo unique
- Shakudo simplifies AI deployment with its Hyperplane platform, streamlining AI project workflows.
- The platform automates resource optimization, reducing complexities in cluster configurations.
- Shakudo offers DevOps-friendly GraphQL APIs for seamless AI solution interaction.
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Benefits
Professional Development Budget
Growth & Insights and Company News
6 month growth
↓ -7%1 year growth
↓ -2%2 year growth
↑ 9%Toronto-based Shakudo has secured $9.5 million CAD in Series A funding to help companies launch artificial intelligence products more quickly and cost-effectively.
Toronto-based software startup Shakudo has rebranded from DevSentient and raised $4.2 million CAD ($3.4 million USD) in seed funding to expand the reach of its artificial intelligence (AI) platform for data science and machine learning (ML) teams.