Customer Success Executive

Description

As a Splunk Customer Success Executive, you will:

• Lead important and innovative customer engagements to achieve high-value outcomes.
• Understand our customers' priorities and decision-making processes to foster successful relationships and growth.
• Align Splunk's resources with customer goals, anticipating needs and addressing risks.
• Build positive relationships with key customer collaborators, including senior leadership and product owners.
• Guide customers through standard methodologies, optimizing for success and minimising risks during implementation and onboarding.

Responsibilities:

• Partner with sales reps, technical account managers, and client architects to craft onboarding plans for our biggest and most important customers.
• Collaborate with customer leaders to develop customer success plans and a Splunk road map for effective onboarding and value realization of all their products and services.
• Explain the benefits of Splunk’s products and solutions to improve existing cases and develop new ones to grow Splunk’s customer base
• Act as a customer advocate, ensuring we provide the best experience across all products, services, and partners.
• Prepare and present quarterly business reviews to executives.
• Take full responsibility for the customer life cycle.
• Be self-motivated, curious about technology, enjoy working with a phenomenal team, and have a positive presence.

Responsibilities and Requirements:

We are looking for a Customer Success expert with the following attributes:

• Based in Brsibane, Australia
• Experienced SaaS-focused with expertise in delivering tech outcomes
• Experienced working at the Executive (C-Suite) level, both on the customer and vendor sides, to secure engagement and dedication.
• Background in Cybersecurity, IT Operations, or Observability
• Not necessarily a technical seller, but able to connect Splunk’s value to customer needs and explain benefits across Security, IT Ops, DevOps, and Observability to decision-makers. confident with engaging technical personas and management.
• Uses a programmatic approach to set clear outcomes for the customer, build milestone-based plans, and engage both Splunk and customer ecosystems with defined accountabilities and results.
• Collaboration and presentation skills.
• Self-motivated with experience in leading programs and understanding how technology drives customer business.
• Organised and analytical, capable of over coming onboarding obstacles with adaptive approaches.
• Comfortable working in a dynamic tech organisation with large customers who push technology through scale or new, critical use-cases.
• Inspiring leader, guiding customers to next steps and recognizing opportunities to involve other roles for deeper business and technical conversations.
• Growth mindset, using deep account access to identify additional opportunities, new use-cases, and keeping the sales ecosystem engaged for future opportunities based on excellent execution and outcomes at each step.

Good to Have:

• 12 years of validated experience in software, subscription services and IT/Security organizations, preferably with leadership experience
• Experience using Splunk or adjacent technologies in a large enterprise environment preferred
• Experience leading teams a plus
• Management consulting experience a plus
• Strong interpersonal skills, both written and oral, and an effective communicator of ideas to all levels of the business.
• Travel to visit customers in the region is required
• Eager to learn, grow, and contribute to our expanding, dynamic team.
• Bachelor’s degree or experience in a related field or substantial relevant on the job experience

Note:

Thank you for your interest in Splunk!