Commercial Project Manager

Job Description

We’re looking for a Project Manager, Public Sector responsible for successful delivery on professional service engagements for our customers, specifically in the public sector. In this role, you will oversee projects that support public sector clients in maximizing the impact of Procore’s technology on their operations, ensuring compliance with government standards and regulations. The Project Manager will manage internal and external resources to successfully and profitably deliver service engagements on time and on budget. This role is a balance of independent work where you’ll own and develop multiple new accounts at a time, and will also partner with Professional Services Consultants, Delivery teams, Sales counterparts, Product, and other Customer Success team members to help your clients onboard and grow with Procore.

As a successful Project Manager, you have a consultative mindset and can quickly understand both Procore’s Technology and the industries we serve. You will apply best practices and solutions to each client based on their individual business processes and goals. Our Implementation team is solely focused on ensuring Procore’s clients are well supported, educated, and fully adopted on our platform. You’ll be instrumental in planning clients’ services and developing roll-out strategies then executing against their plan and pulling in appropriate resources to complete the projects on time and on budget. Leveraging this consultative approach, you will deliver Industry, Technology, and Change Management thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position reports into the Senior Manager, Project Management, Professional Services, Public Sector and can be based remotely. We’re looking for someone to join us immediately.

Traveling for client on-sites and company events will be required for up to 25% of your time.

What you’ll do:

• Work with clients to create an implementation strategy that focuses on business-based outcome delivery. This consists of leading discovery and design workshops, developing Gantt project plans, managing and forecasting resources, tracking and managing risk, building change management strategies, and fostering relationships with global clients.

• Collaborate with key contacts, technical leadership, and our Customer Success department to execute custom statements of work and onboarding strategies for our clients.

• Help create efficiencies by developing and implementing repeatable processes and templates to ensure standardization where possible.

• Create and manage custom implementation timelines/project plans to ensure on-time delivery of services and deliverables.

• Remain current on customer needs, industry trends, market activities, and competitors to build trust and create meaningful relationships among Champions and key points of contact within each account.

• Provide the highest level of service and support to Procore’s clients through diligent and proactive communication.

• Communicate with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face-to-face meetings to enhance personal and team best practices and skills.

• Collaborate with all levels of the Procore organization to connect clients with Product Managers and Customer Success Managers to further client success and Procore’s evolution as a market leader.

• Working knowledge of Procore’s product offerings, and a deep understanding of Procore’s business model, services, emerging technologies, and Implementation best practices.

What we’re looking for:

• 5+ years experience managing implementations, gantt project schedules, forecasting resources, tracking and managing risk, building change management strategies. 

• 3+ years of experience working in the public sector or with federal agencies.

• A history of servicing large, complex organizations with complex web and mobile applications utilized for documentation management, project management, or similar use cases.

• Successful management of projects and professional services within a defined limited scope.

• Demonstrated successful software client services with proven experience onboarding and training mid to large-scale clients.

• Strong empathy for customers AND passion for project management and organization.

Qualifications