Assistant People & Culture Manager

Job Description

• Assist in the recruitment, onboarding, and orientation of new team members, ensuring a smooth and welcoming experience.
• Support the implementation of HR policies, procedures, and initiatives that align with the hotel’s culture and values.
• Coordinate training and development programs to enhance employee skills and career growth.
• Assist with employee relations, handling inquiries, grievances, and conflict resolution in a professional and timely manner.
• Maintain accurate and up-to-date employee records, including contracts, attendance, benefits, and disciplinary actions.
• Support performance management activities such as evaluations, coaching, and feedback sessions.
• Promote a positive work environment through engagement activities, recognition programs, and open communication.
• Ensure compliance with labor laws, health and safety regulations, and brand standards.
• Participate in audits, reporting, and continuous improvement projects.
• Act as a role model for company values and support diversity, equity, and inclusion initiatives.
• Provide input and support for long-term workforce planning, talent development, and succession planning.
• Address employee concerns and complaints, ensuring timely and appropriate resolutions.
• Mediate disputes and manage conflict resolution processes between employees and management.
• Ensure the organization attracts and hires qualified candidates that align with company culture and goals.
• Support onboarding programs to ensure smooth integration of new hires into the organization.
• Support the development and administration of employee benefits programs e.g., health insurance.
• Ensure the organization adheres to labor laws, regulations, and internal policies.

Qualifications

• In-depth knowledge of recruitment, employee relations, performance management, compensation, benefits, and training.
• Knowledge of local, state, and federal labor and regulatory requirements to ensure compliance.
• Expertise in managing employee grievances, resolving conflicts, and fostering a positive work environment.
• Knowledge of strategies for improving organizational effectiveness, including culture-building, change management, and leadership development.
• Ability to manage and motivate P&C colleagues, provide direction, and foster team collaboration.
• Strong ability to make informed and timely decisions, often involving complex or sensitive issues.
• Clear and effective communication when interacting with all levels of staff, from employees to senior management.
• Skilled in resolving disputes, or addressing employee concerns with tact and professionalism.
• Strong critical thinking and problem-solving abilities to address employee performance issues, legal challenges, or organizational changes.
• Familiarity with P&C software systems for managing payroll, benefits, employee records, and performance data.
• Knowledge of applicant tracking systems, online job boards, and social media platforms for recruiting top talent.
• Understanding of P&C databases, employee records, and secure handling of sensitive personal information.
• Ability to design and implement employee engagement surveys, interpret feedback, and act to improve morale.