Community Associate, Enterprise
About Us
At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.
About the Opportunity
As a Community Associate, you’ll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:
Goals and Objectives
Illustrate WeWork’s core values and strive to achieve our mission
Comply with all enterprise company requirements as stated in the handbook
Support the Community Management team to achieve the following:
Manage administrative tasks to ensure smooth functioning of day-to-day operations
Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
Ensure that your building is fully operational and processes are running smoothly
Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
In this role, you’ll:
Greeting /Point of Contact
Be the first and last point of contact for all of the client’s employees and guests in the space
Cover the front desk during business hours required by enterprise member
Greet and check-in member guests utilizing Enterprise systems
Answer “walk-up” member and guest questions or refer the inquirer to additional resources
Adhere to enterprise member code of conduct and dress code
Membership Management
Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
Be active on the WeWork member network as well as enterprise company communication system
Solve member-related issues to ensure a cohesive community
Events and Community Management
Assist with set-up and breakdown of events, including ordering food and beverages
Assist in sourcing and scheduling of events with Community Lead or Community Manager
Promote events through creation of marketing materials
Building Operations and Management
Assist with move-ins and move-outs; act as point of contact for new employees regarding office operations and building amenities
Assist with building operations and maintenance to ensure the highest level of member experience
Manage keycard activations and bike room access requests where applicable
Ensuring the building is clean and well kept
Submit building receipts to the Community Lead and the Community Manager for expense reports
Mail and Package responsibilities as needed
Identify issues for escalation to the Community Lead and the Community Manager and document accordingly
Inventory, order and restock of office supplies
About You
We’d love to hear from you if you meet the qualifications below:
College graduate with a four-year degree preferred, but not required
Hospitality and/or administrative experience
Must have strong verbal and written communication skills
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Passion for entrepreneurial communities
Passion and understanding for WeWork’s mission and values
Proficient in basic computer skills
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.
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