Applications Specialist 3

Overview

Summary/Objective 

The Applications Technician III is an advanced staff position primarily responsible for planning, installing, maintaining, and troubleshooting core application updates and enterprise software systems. In addition to serving as a key escalation point for end-user support, this role independently manages complex application issues, supports system stability, and assists with process improvement initiatives related to application support and deployment.

Salary: $57,000 - $62,000, plus certification incentives.

Responsibilities

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Under minimal supervision, plan, test, install, and troubleshoot core vendor updates and application enhancements within a call center or enterprise environment.
• Analyze, diagnose, and resolve complex client, server, and application-related issues, demonstrating a high degree of technical expertise, accuracy, and attention to detail.
• Serve as an escalation resource for Applications Technicians I and Help Desk staff, providing guidance and mentoring as needed.
• Answer help desk calls as required, create and update tickets, and ensure timely resolution of assigned and escalated incidents.
• Communicate technical solutions clearly and professionally to both technical and non-technical end-users.
• Proactively identify recurring issues, document root causes, and recommend or implement long-term solutions in accordance with defined procedures and policies.
• Coordinate with senior technicians, vendors, and other IT teams on high-impact or sensitive application issues and system updates.
• Assist with documentation, testing, and continuous improvement of application support processes.
• Perform related work as required.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. Use of personal phone through Multi-factor authentication is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Position Type and Expected Hours of Work

This is a full-time position. In-office. Mon-Fri 8a-5p. Hours may be flexible for preference or shift needs. 

Travel

Infrequent travel is expected for this position.

Qualifications

Required Education and Experience

• Basic to intermediate understanding of troubleshooting methodology
• Basic understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
• Basic understanding of principles and theories of network systems and
• Basic understanding of Internet technologies and
• Basic understanding of electrical safety
• At least one year of technical work experience or equivalent

Preferred Education and Experience

• Associate’s (or higher) degree in computer science-related field.
• Two or more years of technical work experience.
• One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.