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Lead UX Researcher
Posted on 2/1/2022
Pittsburgh, PA, USA
Experience Level
Desired Skills
Product Design
UI/UX Design
  • Strong communication skills. A knack for getting to the heart of the matter, telling stories and being convincing-making the opaque feel obvious in hindsight. Ability to ask, as well as answer, meaningful and impactful research questions
  • Product sense. You have hands-on experience shaping product decisions. Familiarity with the levers of product growth and user retention
  • Leadership. The proven track record to lead others through difficult problem solving and project pivots. Encouraging a sense of collaboration and showcasing thought leadership appropriate for the given situation
  • 4+ years of experience leading user research projects, ideally at a consumer-focused product company
  • Bachelor's degree in Human Factors, Cognitive Psychology, Education, Human-Computer Interaction or a related field
  • Expertise in a variety of qualitative research methods and frameworks, such as ethnography, contextual inquiry, running diary studies, creating segmentations, mapping user journeys, conducting card sorts and usability studies
  • Comfort with quantitative research methods, including surveys and statistical analysis
  • Ability to work full-time from or relocate to Pittsburgh, Seattle, or New York City
  • Managerial experience
  • An advanced degree in Anthropology, Statistics, Human-Computer Interaction or a related field
  • Proficiency in multiple languages - the ability to conduct primary research in non-English
  • Experience conducting international research in Brazil, Mexico, Japan, Germany, or China
  • Experience thriving in a startup environment
  • Experience working with consumer products for gaming or education
  • Knowledge of SQL
  • Identify and define impactful research opportunities working with product managers (PMs), product designers, curriculum experts, regional marketing managers, and executive leaders
  • Design and conduct foundational and evaluative research to guide executive decision-making
  • Glean insights that are concrete and valuable to company leadership and product teams
  • Work with PMs and designers to run usability studies of new designs and features
  • Craft compelling narratives about our learners' needs, attitudes, aspirations, expectations, obstacles, and motivations
  • Own relationships and the insight quality bar for research vendor partnerships

201-500 employees

Language education platform
Company Overview
Duolingo’s mission is to make education accessible and fun. The company offers a language-learning website and mobile app.
  • Medical, dental, and vision for employees as well as eligible partners and dependents
  • Mental health benefits such as therapy sessions and coaching to support you to be your best self
  • Fertility benefits to support your family planning journey
  • Fully paid parental and adoption leave
  • Fully paid subscription to Care.com and paid backup days for dependents and your fur family
  • 401(k) with generous match and immediate vesting
  • 20 days of PTO, with two additional weeks off for winter break
  • Yearly professional development stipend
  • Transportation reimbursement for however you get to work
  • Lunch prepared daily by our in-house chefs
  • Annual international retreat for all full-time employees
  • On-site gym and massages
  • On-site game/break room
Company Core Values
  • Make learning fun
  • Universally accessible personalized education
  • Give the product away for free