Technical Services & Compliance Manager

This role is responsible for overseeing all aspects of documentation relating to UK site operations. With a focus on those relating to  food safety and product quality systems. Responsible for leading the technical services team, whilst ensuring that compliance standards are fit for purpose. You will collaborate closely with cross functional teams to maintain and enhance our quality manual. 

What You Will Be Doing:

• Coach and develop the team to promote a food safety and quality culture. In coordination with senior management, drive the food safety and quality culture plan for the UK sites
• In coordination with the Site Technical Managers across the UK, lead the development and maintenance of a robust Quality Management System that meets legal requirements and complies with customer Codes of Practice and Guidelines. Lead the development and maintenance of an internal audit programme that challenges and enables the site to progress.
• Create, maintain and develop the UK site’s HACCP/ TACCP/ Allergen Risk assessments along with other technical based risk assessments to achieve best practice, comply with international requirements and mitigate risk. Establish and maintain an appropriate validation framework, enable the technical systems team to conduct the validation exercises and establish verification checks for relevant processes e.g. product distribution, blast freezers etc
• Generate Technical KPIs and create/ maintain informative reports, including QC rejection rate, customer errors, serious/ warm complaints and internal audit performance inc. non conformances. Supply data and information pertaining to trends and emerging issues in order to allow the Site Technical Manager and Supplier Technical team to suitably implement corrective and preventative actions
• Support and lead investigations into non conforming products and processes, collaborating with the Site Technical and Operations team to carry out root cause analysis, establishing robust corrective and preventative actions from a systems perspective

Who You Are:

• Proven experience in a similar compliance role within the food industry. 
• Proficiency in using quality management software or tools for data analysis and reporting. 
• HACCP level 3 
• Food Safety level 3
• Strong knowledge of food safety regulations and quality assurance standards.
• Familiarity with HACCP and industry best practices.
• Excellent analytical and problem-solving abilities with a keen attention to detail.

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● If in the office, enjoy a free breakfast every day
● Eye care scheme
● Cycle to work scheme
● Group Life Assurance

Location: The Windmill 1 Holme Lane, Spondon, Derby, DE21 7HW. There will also be an expectation to regularly visit our site in Banbury 

Hours: Monday - Friday, 40 hours per week 8am - 5pm

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.