Full-Time

Customer Experience Manager

Confirmed live in the last 24 hours

The Home Depot

The Home Depot

10,001+ employees

Retailer of home improvement products and services

Consumer Software
Consumer Goods

Compensation Overview

$50k - $55kAnnually

Entry, Junior

Montclair, NJ, USA

Pay range for California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents is between $50,000 - $55,000.

Category
Customer Experience
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  • 1 year of work experience.
Responsibilities
  • Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
  • Provide in the moment coaching based on observations and behavior.
  • Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
  • Lead store kickoff meeting and walk each department to ensure store readiness.

Home Depot is a leading retailer in home improvement, offering a wide range of products and services for DIY enthusiasts and professional contractors. The company provides building materials, home improvement items, lawn and garden supplies, and decor, along with services like tool rentals and installation. Home Depot stands out from competitors with its strong customer service, competitive pricing, and extensive product selection. The goal is to be the primary destination for all home improvement needs.

Company Stage

IPO

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

1977

Simplify Jobs

Simplify's Take

What believers are saying

  • Home Depot's venture into strategic investments, such as with Jukebox Health, positions it as a forward-thinking leader in addressing the needs of aging Americans.
  • The acquisition of International Designs Group and investment in Higharc demonstrate Home Depot's commitment to expanding its influence in the homebuilding and design sectors.
  • The launch of a $150M venture capital fund indicates Home Depot's strong financial health and potential for growth through innovative partnerships.

What critics are saying

  • The competitive landscape in the home improvement sector remains intense, with rivals like Lowe's potentially eroding Home Depot's market share.
  • Investments in startups and new technologies carry inherent risks, including the possibility of unsuccessful integration or market adoption.

What makes The Home Depot unique

  • Home Depot's strategic investments in innovative startups like Jukebox Health and Higharc highlight its commitment to advancing home improvement solutions for aging populations and intelligent homebuilding.
  • The Pro Xtra loyalty program specifically targets professional contractors, offering exclusive deals and benefits that differentiate Home Depot from other home improvement retailers.
  • Home Depot's extensive physical store network combined with a robust online platform provides unparalleled convenience and accessibility for customers.

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