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MuleSoft Business Operations Program Manager
Posted on 3/29/2022
Washington, USA • Oregon, USA • California, USA • Georgia, USA • New York...
Experience Level
Desired Skills
  • Create and manage project plans
  • Monitor and review project progress and timelines and adjust schedules and plans as needed
  • Lead meetings with varying stakeholders for discovery and issue resolution to ensure project success
  • Ensure on time and on budget delivery of projects with proper governance during the execution of the project
  • Manage day-to-day execution of project implementations and work on bringing individual deliverables to closure personally and as a team
  • Assist with the planning, tracking, documentation, and status updates to key stakeholders for the project
  • Manage a variety of interrelated projects, requiring complex cross-functional teamwork and management at the program level
  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills
  • Facilitate requirements gathering and assist with the creation of project deliverables, as needed
  • Identify opportunities to leverage all Salesforce technologies
  • Facilitate review sessions
  • Participate in end to end implementation planning including project management, issue management, communication and change management
  • As necessary, write and review QA and UAT test scripts
  • Manage UAT with end users including coordination and user acceptance sign-off
  • Prepare user documentation and training documentation as necessary with strengths in curtailing materials for the intended audiences
  • Leverage business knowledge and expertise to drive business/technical process improvements
  • Establish and maintain advisor relationships with client project stakeholders by providing vision and future product roadmap information
  • Have courageous conversations regarding resources and timeline and formally capture and communicate outcomes of those meetings
Desired Qualifications
  • 5+ years experience in Project Management Role with proven track record of delivering business value
  • 5+ years experience managing cross functional projects/changes for large organizations
  • 5+ years experience successfully managing large programs with multiple sub-projects and project managers. Sales, M&A, and integration experience are highly valued
  • Implementing enterprise-scale software solutions, CRM and Salesforce.com implementation experience preferred
  • Experience with business process expertise and sales lifecycle are crucial
  • Manage the Software Development Lifecycle and Agile Software development practices
  • Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
  • Demonstrated negotiation, conflict management and leadership skills
  • Demonstrated project management skills with very large cross-functional teams
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
  • Experience presenting to executive leadership and handling sensitive customer escalations
  • Ability to weigh business and technical requirements to produce project plans and estimates
  • Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations
  • Ability to work effectively in a fast paced, high energy, team-oriented environment
  • Ability to be flexible with a positive attitude and learn quickly in a dynamic environment
  • Ability to be productive in a fast-paced environment with a minimal direction
  • PMP Certification and Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary
  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience

10,001+ employees

Customer relationship management (CRM) software
Company Overview
Salesforce's mission is to empower companies to connect with their customers in a whole new way. The company operates a CRM platform for businesses.
Company Values
  • Trust: Nothing is more important than trust.
  • Customer Success: When our customers succeed, we succeed.
  • Innovation: Innovation comes from everyone.
  • Equality: We all have a role to play.
  • Sustainability: We lead boldly to address the climate emergency.