Full-Time

CAN – Customer Service Manager

Posted on 3/11/2025

Walmart

Walmart

10,001+ employees

Global retail chain offering affordable products

No salary listed

Entry, Junior

Company Historically Provides H1B Sponsorship

Saskatoon, SK, Canada

Category
Retail
Retail Services
Retail Store Management
Required Skills
Customer Service
Requirements
  • Age - 16 or older
Responsibilities
  • Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
  • Handles customer and Associate concerns and provide guidance as required.
  • Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
  • Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
  • Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
  • Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
  • Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
  • Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Desired Qualifications
  • Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company utilizes efficient supply chain management and large-scale purchasing to keep costs down. Walmart's offerings include groceries, apparel, electronics, and household items, and it also has a growing e-commerce platform, Walmart.com, which gained importance during the COVID-19 pandemic. In addition to retail, Walmart provides financial services like money transfers and bill payments, as well as health and wellness services through pharmacies and vision centers. What sets Walmart apart from its competitors is its extensive global presence and commitment to affordability, alongside its focus on community support, such as administering vaccines and providing job opportunities for veterans. The company's goal is to save people money while ensuring access to essential goods and services.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bentonville, Arkansas

Founded

1962

Simplify Jobs

Simplify's Take

What believers are saying

  • Walmart's AI-driven Wally can increase sales and customer satisfaction.
  • Resale program for designer items attracts new customers interested in high-end fashion.
  • Klarna partnership aligns with consumer demand for flexible payment options, boosting loyalty.

What critics are saying

  • Klarna partnership may alienate customers preferring Affirm, impacting satisfaction and sales.
  • AI assistant Wally may face adoption challenges among tech-resistant merchants.
  • Affordable designer dupes in resale program may lead to legal challenges from luxury brands.

What makes Walmart unique

  • Walmart's AI tool Wally enhances merchant operations and product selection efficiency.
  • Walmart's resale program for designer items taps into the luxury resale trend.
  • Walmart's collaboration with Klarna offers flexible payment options, boosting online sales.

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Benefits

PTO: Paid vacation, sick time, personal time and holiday time

10% discount on regularly priced general merchandise and fresh fruits and vegetables

6% 401(k) match to all employees, including hourly workers, after one year

Roth IRA available

Associate Stock Purchase Plan

maximum and eligible preventive care covered at 100%

Health reimbursement plans

Company News

Mashable
Mar 19th, 2025
Walmart's Super Savings Week is set to drop prices during the Amazon Big Spring Sale

Walmart's Super Savings Week is set to drop prices during the Amazon Big Spring Sale.

All About AI
Mar 19th, 2025
Walmart Unveils AI Assistant to Help Merchants Find the Best Products!

Recognizing these challenges, Walmart developed Wally, an AI-driven tool built on proprietary data to automate time-consuming processes.

Today
Mar 18th, 2025
Walmart's 'Super Savings Week' is coming - what we know so far

Today, Walmart announced a Super Savings Week that will kick off March 24.

Chain Drug Review
Mar 18th, 2025
Walmart launches AI assistant Wally for merchants

Walmart launches AI assistant Wally for merchants.

WECT
Mar 18th, 2025
Columbus Co. man charged with insurance fraud after claiming a pallet fell on him

COLUMBUS COUNTY, N.C. (WECT) - A Walmart employee from Columbus County has been charged with one felony count of insurance fraud.

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