ABOUT US
Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.
About the Role
Galileo is seeking Spanish-speaking, Hospitalitarians to join our Patient Support Team. We believe that the visit, the consultation, the lab test is only the surface of healthcare, that the really exciting work is how we make the patient feel. How we take care of them, how we help them along their health journey. If you are hyper focused on changing people’s lives, of clearing the way as they take control of their health, of creating special and unique experiences that defy people’s expectations of what healthcare administration can be - then you belong at Galileo.
Here’s what you’ll do
- Provide exceptional hospitality over the phone by getting to the root of what the patient really needs and solving their issue. Including: Resolving patient and partner inquiries, Investigative, problem-solving work resulting from those calls, including outbound calls necessary to solving the issue
- Seek to understand the patient you are assisting and their unique circumstances. Using this insight to provide unreasonable hospitality and service in the healthcare setting.
- Connect patients with the various Galileo services and teams, including clinical and administrative functions. As needed, this can include completing administrative tasks such as responding to patient emails, collecting medical records and more.
About You
We would love to hear from you if you have the following or equivalent experience
- Excited to help people day in and out as you guide them along their healthcare journey
- Bilingual in English and Spanish
- Administrative experience including providing high volume and high quality support in an asynchronous environment
- Call center/phone-heavy or other high touch customer service experience
- Have the ability to work autonomously
Compensation Range $20-25 per hour based on experience, location, and market dynamics
Benefits
- Medical / Dental / Vision insurance
- Flexible Spending Account
- Health Savings Account + match
- Company paid STD/LTD, AD&D, and Life insurance
- Paid Family Leave
- 401K + match
- Paid Time Off
Physical Requirements
Employee must be able to meet the following requirements with or without a reasonable accommodation: This is primarily a sedentary position. Physical requirements may include lifting up to 10 pounds, manual dexterity,near/far visual acuity,keyboarding, the ability to hear, understand, and distinguish speech, sitting, standing, walking, and screen usage 8 or more hours per day.
HOW WE HIRE
Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.
We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.
