Full-Time

Customer Account Specialist

Updated on 3/14/2025

C.H. Robinson

C.H. Robinson

10,001+ employees

Compensation Overview

$19.66 - $30.63Hourly

Entry, Junior

Grand Rapids, MI, USA

This is a hybrid role requiring in-office attendance four days a week and allowing remote work one day a week.

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • High School Diploma or GED equivalent
  • Previous Customer Engagement Experience
  • Ability to travel up to 5% (domestically)
Responsibilities
  • Build and develop relationships with customers to ensure continued partnership
  • Communicate shipment updates proactively and accurately ensuring a customer centric approach
  • Analyze customer inquiries and provide quality and timely insights and updates to your customers
  • Proactively identify opportunities to improve operational efficiency
  • Respond to customers with a sense of urgency to provide an excellent customer experience
  • Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
  • Network internally with Account Management, Operations, and Capacity teams
Desired Qualifications
  • Value a diverse and inclusive work environment
  • Have basic proficiency in Microsoft Office Suite of Programs
  • Display attention to detail, accuracy, and problem solving
  • Exhibit demonstrated negotiation, collaboration, and influencing skills
  • Hold a Bachelor’s Degree from an accredited college or university

Company Size

10,001+

Company Stage

IPO

Headquarters

Eden Prairie, Minnesota

Founded

1905

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased investment in AI-driven logistics enhances operational efficiency.
  • Partnership with TriumphPay streamlines payment processes and improves financial operations.
  • Sale of European Surface Transportation business allows focus on core markets.

What critics are saying

  • Increased competition from digital freight platforms like Uber Freight.
  • Sale of European business may reduce footprint and revenue in Europe.
  • Expansion into Southeast Asia exposes company to geopolitical risks.

What makes C.H. Robinson unique

  • C.H. Robinson ranks No. 2 on the Transport Topics Top 100 list.
  • The company launched AI-Leveraged Load-Matching Platform to improve carrier efficiency.
  • C.H. Robinson expanded its Southeast Asia presence with a new office in the Philippines.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Program

Company News

MarketBeat
Dec 17th, 2024
Lord Abbett & CO. LLC Invests $11.87 Million in C.H. Robinson Worldwide, Inc. (NASDAQ:CHRW)

Lord Abbett & CO. LLC invests $11.87 million in C.H. Robinson Worldwide, Inc. (NASDAQ:CHRW).

Timothy Sykes
Dec 12th, 2024
Will C.H. Robinson's Recent Moves Propel It to New Heights?

Recently, C.H. Robinson rolled out its cutting-edge logistics management service, C.H. Robinson Managed Solutions.

Transport Topics
Dec 12th, 2024
Trucking, Logistics Experience Another Strong Holiday Season

C.H. Robinson ranks No. 2 on the Transport Topics Top 100 list of the largest logistics companies in North America.

CCJ Digital
Dec 3rd, 2024
Uber Freight's new offering for brokers, a new logistics management solution and more

01:11 Third- and fourth-party logistics services provider C.H. Robinson has rolled out a new logistics management solution.

Lading Cargo
Oct 21st, 2024
TriumphPay Achieves Positive EBITDA Milestone Again

In June, TriumphPay partnered with the largest broker, C.H. Robinson (NASDAQ: CHRW), to utilize the TriumphPay Network.