Why Charlie Health?
Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
The Strategy & Operations Associate is a key position that will have the opportunity to influence and impact key initiatives at Charlie Health. Whether you are interested in go-to-market strategies or improving operational efficiencies in our care delivery, this Strategy & Operations role will give you the opportunity to lead cross-functional projects that will have a profound impact on the business. In this role, you will identify and develop new strategies to improve key business metrics. We expect that you will be low-ego, eager to join a fast-paced company, hungry to learn, and able to work independently. The Strategy & Operations Associate will be given an exceptional level of autonomy and responsibility, but it is expected that this individual will "think like an owner" and commit themselves to Charlie Health’s success.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.
Responsibilities
- Develop and implement strategic initiatives to support Charlie Health’s growth and services expansion
- Lead cross-functional projects to improve operational efficiency and effectiveness across the organization
- Conduct in-depth analyses of key business metrics and performance indicators to drive data-driven decision-making
- Collaborate with executive leadership to develop and refine business strategies and operational plans
- Identify opportunities for process improvement and implement solutions to enhance organizational effectiveness
- Partner with key stakeholders to drive alignment and ensure successful execution of strategic initiatives
- Monitor industry trends and competitive landscape to identify opportunities and inform strategic decision-making
- Prepare and present findings, recommendations, and updates to senior leadership and stakeholders
Requirements
- Bachelor’s Degree
- 2-4 years of relevant work experience; consulting or investment banking experience a plus
- Experience with SQL is a plus
- Exceptional communication, interpersonal, listening and relationship-building skills
- Microsoft Office proficiency—Word, PowerPoint, Excel
- Resourceful with a natural ability to problem solve
- Proactive self-started and natural multitasker
- Meticulous attention to detail
- Highly analytical, with an ability to construct data-driven recommendations
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The total target cash compensation for this role will be between $120,000 and $140,000 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and number of years of experience. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don’t give up
- Our clients don’t give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
