Patient Experience Coordinator

Come work in a fast-paced environment that offers high energy and high traffic volume with a company that is rapidly growing!

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment.  The Patient Experience Coordinator is responsible for ensuring that every patient receives a 5-star experience. This role involves proactive patient engagement, gathering feedback, addressing concerns, and collaborating with internal teams to enhance overall patient satisfaction.

Compensation is $17/hour

Responsibilities       

Document patient feedback and escalate issues to the appropriate departments.

  Develop and implement strategies to improve the patient experience.

  Coordinate with healthcare teams to resolve patient concerns and enhance service quality.

  Monitor patient satisfaction metrics and provide reports to leadership.

  Serve as a liaison between patients and staff to ensure clear communication and resolution of concerns.

  Stay informed on best practices in patient experience and recommend improvements.

Objectives

Engage with patients to assess their experiences and ensure their needs have been met.

  Gather and analyze patient feedback to identify opportunities for improvement.

  Address and resolve patient concerns in a timely and empathetic manner.

  Collaborate with various departments to implement service enhancements.

  Uphold the organization’s commitment to exceptional patient care and satisfaction.

Qualifications

• High School diploma or equivalent is required.
• 1-3 years customer service experience or business to business experience.
• Excel, Word, Navision, Sales Force, call management systems, online ordering systems, and internet.
• Ability to effectively handle multiple tasks.
• Effective written and verbal communication.
• Broad understanding of all aspects of a manufacturing and service organization

Beltone offers innovative hearing technology, plus superior patient care which makes us a great place to grow professionally.  You can expect a wide range of excellent employee benefits that make it truly rewarding to work with us.  We value commitment to excellence in patient care, integrity, honesty and respect for our internal staff. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant. 

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