Full-Time

Associate Technical Support Specialist

Durable Medical Equipment

Posted on 11/11/2024

Medline

Medline

5,001-10,000 employees

Provider of medical supplies and healthcare solutions

Industrial & Manufacturing
Healthcare

Entry, Junior

Northbrook, IL, USA

Hybrid model of work based out of Northfield, IL headquarters.

Category
Customer Support
Customer Success & Support
IT & Security
Medical, Clinical & Veterinary
Required Skills
SAP Products
Customer Service
Requirements
  • High school diploma or equivalent.
  • At least 1 year of experience in Quality, Customer Service, or related field.
  • Strong written communication skills.
  • Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Responsibilities
  • Have a basic understanding of the entire DME product line, R&FP and some key Capital items in order to assist customers with (but not limited to) accurate product information, recommendations, specifications, troubleshooting or assembly.
  • Maintain an equal workload output (phones/emails/crosses) and provide accurate and timely service.
  • Exhibit professional written and verbal communication skills while entering troubleshooting notes into SAP and speaking to customers over the phone and replying to emails.
  • Cross-reference and/or research external brands to identify corresponding Medline products on high profile or 'emergency' requests from the division.
  • The ability to find information while navigating through owner’s manuals, quality records and all related documentation within Reliance PICs (Product Inspection Category), DMRs (Device Master Records) or CHPs/SOPs documentation in order to obtain technical data and follow procedures within regulations.
  • Serve as a liaison between the DME technical support team and division Product Managers in order to open lines of communication in regards to specific product categories for training and product knowledge purposes.

Medline supplies medical products and healthcare solutions to clients like hospitals and nursing homes. They offer a variety of items, including protective gear and wound care supplies, primarily through a business-to-business model. Medline stands out from competitors with its focus on sustainability and investments in domestic supply chains. The company's goal is to improve healthcare delivery by providing reliable products and services.

Company Stage

Grant

Total Funding

$486.4K

Headquarters

Mundelein, Illinois

Founded

1966

Simplify Jobs

Simplify's Take

What believers are saying

  • Medline plans a potential $5 billion IPO in 2025, indicating strong growth prospects.
  • The rise of value-based care models aligns with Medline's cost-effective supply chain solutions.
  • Increasing demand for home diagnostics boosts Medline's market in remote patient monitoring.

What critics are saying

  • Leadership transition with COO Jim Pigott retiring in 2025 may cause strategic shifts.
  • IPO market volatility could affect Medline's planned 2025 public offering success.
  • Medline's reliance on large contracts like Sutter Health poses revenue risks if renegotiated.

What makes Medline unique

  • Medline offers a comprehensive range of medical supplies and healthcare solutions.
  • The company has a strong focus on sustainability and domestic supply chain infrastructure.
  • Medline's OptiView® Transparent Dressing is recognized for innovation in wound care.

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