Full-Time

Associate Technical Support Specialist

Durable Medical Equipment

Confirmed live in the last 24 hours

Medline

Medline

5,001-10,000 employees

Provider of medical supplies and healthcare solutions

Healthcare

Entry, Junior

Northbrook, IL, USA

Hybrid model of work based out of Northfield, IL headquarters.

Category
Customer Support
Customer Success & Support
IT & Security
Medical, Clinical & Veterinary
Required Skills
SAP Products
Customer Service
Requirements
  • High school diploma or equivalent.
  • At least 1 year of experience in Quality, Customer Service, or related field.
  • Strong written communication skills.
  • Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Responsibilities
  • Have a basic understanding of the entire DME product line, R&FP and some key Capital items in order to assist customers with (but not limited to) accurate product information, recommendations, specifications, troubleshooting or assembly Maintain an equal workload output (phones/emails/crosses) and provide accurate and timely service.
  • Exhibit professional written and verbal communication skills while entering troubleshooting notes into SAP and speaking to customers over the phone and replying to emails.
  • Cross-reference and/or research external brands to identify corresponding Medline products on high profile or “emergency” requests from the division.
  • The ability to find information while navigating through owner’s manuals, quality records and all related documentation within Reliance PICs (Product Inspection Category), DMRs (Device Master Records) or CHPs/SOPs documentation in order to obtain technical data and follow procedures within regulations.
  • Serve as a liaison between the DME technical support team and division Product Managers in order to open lines of communication in regards to specific product categories for training and product knowledge purposes.

Medline provides a wide range of medical supplies and healthcare solutions to clients such as hospitals, nursing homes, and home health agencies. Their product catalog includes items like protective gear, wound care supplies, diabetes care products, and home diagnostics. Medline operates on a business-to-business model, selling directly to healthcare providers and institutions. They generate revenue through the sale of these medical supplies and equipment, as well as offering value-added services like supply chain management and educational resources. What sets Medline apart from its competitors is its strong focus on sustainability and resilience, demonstrated by significant investments in domestic supply chain infrastructure. The company has received recognition for its consistent value and support, including the Preferred Supplier of the Year award from the University of Texas System Supply Chain Alliance.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$486.4K

Headquarters

Mundelein, Illinois

Founded

1966

Simplify Jobs

Simplify's Take

What believers are saying

  • Medline's recognition with awards like the AARC's 2024 Zenith Award and the Preferred Supplier of the Year award highlights its strong reputation and reliability in the healthcare sector.
  • The new partnership with Vetter Senior Living and expansion in Chicagoland indicate Medline's growing market presence and potential for increased business opportunities.
  • Innovations like the FitRight CONNECT Wetness Sensing System demonstrate Medline's commitment to advancing healthcare technology and improving patient care.

What critics are saying

  • The competitive nature of the medical supply industry requires Medline to continuously innovate to maintain its market position.
  • Dependence on partnerships, such as those with Microsoft and Sonoma Pharmaceuticals, could pose risks if these collaborations face challenges or dissolve.

What makes Medline unique

  • Medline's partnership with Microsoft to develop AI-powered solutions for healthcare supply chains sets it apart in the medical supply industry, emphasizing innovation and technological advancement.
  • The company's commitment to sustainability and resilience through domestic supply chain investments distinguishes it from competitors who may rely more heavily on international sources.
  • Medline's extensive product catalog and value-added services like supply chain management and educational resources provide a comprehensive offering that is unmatched by many competitors.

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