Full-Time

Customer Support SW Engineer

Confirmed live in the last 24 hours

KION

KION

1,001-5,000 employees

Supplies forklifts, warehouse equipment, automation technology

No salary listed

Junior, Mid

Milan, Metropolitan City of Milan, Italy

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
C/C++
Requirements
  • Minimum of 2 years of experience in similar role
  • Experience on troubleshooting and problem-solving methodology
  • Availability to work on shifts
  • Knowledge on SW programming (C/C++ software experience)
  • Knowledge on real time OS
  • Ability to read electrical and mechanical drawings
  • Health and Safety awareness
  • Knowledge of Microsoft Office package
  • PLC Programmer & Siemens TIA Portal
  • Electrical/Mechanical/Control knowledge in Industrial environment
Responsibilities
  • Troubleshooting related to Dematic Italy Sorter Installed Base
  • Root Cause Analysis
  • Feedback to customers through failure report and Follow up of failures
  • Monitoring and analysis of system performance and reliability
  • Finding and development of improvements
  • Monitoring and Mapping the sites
  • Predictive Maintenance
  • According to the indication of CoE team leaders to prepare software changes
  • Support CoE engineers when requested
  • Prepare and monitor sorter statistics on live system
  • Provide support to specific critical customers during ramp-up phase
  • Provide 24h support for CS
  • Provide customer recommendations in terms of Maintenance
  • Check customer satisfaction

KION Group specializes in providing forklift trucks, warehouse equipment, and integrated automation technology to enhance supply chain efficiency. Their products include industrial trucks and automated systems that help businesses manage their material handling needs effectively. KION's offerings also encompass software solutions designed to optimize supply chain operations, such as warehouse management systems and automated storage solutions. Unlike many competitors, KION operates under several established brands, each focusing on different aspects of material handling, which allows them to meet a wide range of customer requirements. The company's goal is to support sustainability and innovation in logistics while ensuring their products and services are aligned with the latest technological advancements.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Wiesbaden, Germany

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • AI adoption in supply chain management boosts KION's automation technology offerings.
  • Digital twins enable KION to optimize operations in real-time, enhancing efficiency.
  • Growing demand for eco-friendly logistics aligns with KION's sustainability initiatives.

What critics are saying

  • Increased competition from TGW Logistics Group may impact KION's market share.
  • Leadership changes could lead to strategic instability within KION.
  • Potential integration challenges with Eurofork may affect product offerings.

What makes KION unique

  • KION leverages AI and digital twins for real-time supply chain optimization.
  • Strategic partnerships with companies like Eurofork enhance KION's product offerings.
  • KION's commitment to sustainability is evident in its lithium battery recycling initiatives.

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Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Remote Work Options

Company News

Industry Europe
Mar 27th, 2025
Dematic Demonstrates AI-generated Control Tower at GTC 2025 Conference

KION Group subsidiary Dematic recently showcased a key component of its AI-enabled Control Tower at the recent GTC 2025 AI conference in San José, California.

BambuUp
Mar 18th, 2025
Dematic Showcases AI-Generated Digital Twin at 2025 GTC Conference

ATLANTA, March 18, 2025 /PRNewswire/ - Dematic, a global leader in supply chain automation and member of the KION Group, is showcasing a prototype of its AI Control Tower digital twin simulation at the GTC Artificial Intelligence (AI) Conference in San José, California (March 17-21).

WebDisclosure
Mar 11th, 2025
KION presents physical AI solution at LogiMAT in Stuttgart

Frankfurt am Main/Stuttgart, March 11, 2025 - The KION Group, as part of a large-scale collaboration with NVIDIA and Accenture to reinvent industrial automation, introduces its first physical AI-powered Omniverse solution at LogiMAT 2025 in Stuttgart, Germany, from March 11-13.

Logistics Business
Oct 8th, 2024
Kion and Eurofork Sign Strategic Partnership

The KION Group has entered into a strategic partnership with Eurofork S.p.A., a leading manufacturer of pallet shuttle systems.

Sharewise
May 29th, 2024
EQS-News: The KION Group increases its dividend and consequently implements its strategy

Together with renowned partners such as Google, the KION Group is working on the AI platform of the future, which will enable, for example, the real-time localization of all goods and vehicles in the warehouse.