INACTIVE
Full-Time
Client Support Specialist
Posted on 4/9/2024
Instant money movement platform for Fintechs
Data & Analytics
Financial Services
Compensation Overview
$70,000 - $80,000Annually
+ 401K matching + Generous PTO
Junior
Mountain View, CA, USA
Required Skills
Communications
Zendesk
Requirements
- Minimum of 1-2 years of experience in a customer support or account management role
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
- Previous experience with Zendesk, JIRA, or similar ticketing systems
- Strong problem-solving and analytical skills, with the ability to quickly identify issues and develop effective solutions
- Comfortable working in a fast-paced, dynamic startup environment, with the ability to manage multiple projects and priorities simultaneously
- Nice-to-have understanding of the fintech and payments landscape, including industry trends, regulations, and best practices
Responsibilities
- Handle escalated client issues and complaints, ensuring swift resolution and client satisfaction
- Helps improve the support process; provides recommendations and feedback to other team members. Maintains excellent communication with customers, escalates issues when needed
- Collaborate with internal stakeholders to address complex or technical issues, driving them to a satisfactory resolution
- Act as a liaison between clients and internal teams, effectively communicating client needs and requirements
- Be an advocate for clients internally and help us ensure a best-in-class client experience
- Create and maintain documentation and processes to support our clients' success
- Develop a deep understanding of our products and services, and stay up to date on industry trends and developments
TabaPay is an essential workplace for those interested in financial technology. As a leading provider of instant money movement platforms, TabaPay supports over 2,000 fintech companies and financial institutions, processing over a million transactions each day. The company boasts a robust network with 15 banking partners and 14 networks, ensuring secure, reliable payments and demonstrating a strong competitive position in the financial technology industry.
Company Stage
Series A
Total Funding
$3M
Headquarters
Mountain View, California
Founded
2017
Growth & Insights
Headcount
6 month growth
↑ 29%1 year growth
↑ 70%2 year growth
↑ 226%INACTIVE