Full-Time

Customer Success Manager

US East

Confirmed live in the last 24 hours

Immuta

Immuta

201-500 employees

Cloud-based data security and compliance solutions

Cybersecurity

Senior

Boston, MA, USA + 2 more

More locations: Hyattsville, MD, USA | Columbus, OH, USA

Hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 8 - 10 years of proven experience as a Customer Success Manager in the data security and governance sector, ideally with a technology consulting background and experience
  • Strong understanding of data security and governance principles, compliance standards, and regulatory requirements.
  • Expertise in onboarding clients with data security and governance solutions, ensuring effective and compliant implementations.
  • Proficiency in renewal forecasting and strategies to achieve high renewal rates in data security and governance.
  • Excellent communication and relationship-building skills, with the ability to interact effectively at all levels within an organization.
  • Strong project management skills and the ability to manage multiple tasks with attention to detail.
  • Exceptional verbal and written communication skills.
  • Self-motivated and able to thrive in a results-driven environment.
  • Natural relationship builder with integrity, reliability, and maturity.
  • Critical thinking, problem-solving skills, and a strong focus on continuous improvement.
  • Proficiency in data security and governance tools, Microsoft Office Suite, and relevant software applications.
Responsibilities
  • Guide customer onboarding
  • Agree on customer outcomes and deliverables to meet those outcomes at the start of a new customer engagement and ensure we reference back to these at every point of the customer journey
  • Develop customized onboarding plans, including product training, security best practices, and compliance guidance.
  • Lead and proactively manage the onboarding process, implementing their first use cases into production
  • Define use case scope, objectives, and deliverables.
  • Develop a project plan with timelines and resource allocation.
  • Identify risks and develop a risk management plan.
  • Responsible for assembling and managing project teams, assigning roles and responsibilities and fostering effective communication within the team.
  • Develop and maintain strong, long-term relationships with customers as their trusted data security and governance advisor.
  • Gain a deep understanding of each client's data security and governance requirements and compliance standards.
  • Understand how Immuta can help them achieve these goals.
  • Collaborate with the Product and Engineering teams to relay customer feedback and enhance data security and governance solutions.
  • Partner with Marketing to identify referenceable customers and to develop use cases.
  • Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
  • Create and maintain a customer success plan, tracking success initiatives
  • Execute the documented renewal management process.
  • Accurately forecast renewals and track their progress.
  • Identify and resolve potential renewal challenges to ensure a high renewal rate.
  • Collaborate with Sales and Finance teams to facilitate a smooth renewal process.
  • Identify opportunities for expansion and growth within the assigned customer base.
  • Maintain customer scorecard, health and use case information in the designated CS platform
  • Monitor and analyze customer usage of data security and governance products, alerting them to any potential vulnerabilities.
  • Proactively track and report key account metrics to measure security success and identify areas for improvement.
  • Collaborate with customers to address concerns and ensure ongoing data security and governance success.

Immuta provides a data security platform designed for businesses in various sectors, focusing on protecting sensitive information in the cloud. Its main product is a cloud-based service that integrates with major cloud vendors, ensuring data security in line with the National Institute of Standards and Technology (NIST) cybersecurity framework. Immuta offers several key features: sensitive data discovery, which helps businesses identify and classify sensitive data; security and access control, which allows data owners to create and enforce data policies using Attribute-Based Access Control (ABAC); and data use tracking and remediation, enabling businesses to monitor data usage and address compliance risks. Unlike many competitors, Immuta emphasizes a comprehensive approach to data protection that combines discovery, access control, and compliance monitoring. The company's goal is to assist businesses in securing their sensitive data and meeting regulatory requirements.

Company Stage

Series E

Total Funding

$266.2M

Headquarters

Boston, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-5%

2 year growth

-9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Immuta's continuous innovation, such as the launch of multi-layered data governance for RAG-based AI solutions, positions it at the forefront of AI and data security integration.
  • Recognition by Forbes as one of America's Best Startup Employers for four consecutive years highlights a strong company culture and employee satisfaction.
  • Strategic partnerships and integrations, like with AWS Data Fabric Security, enhance Immuta's capabilities and market reach, providing employees with opportunities to work on cutting-edge technologies.

What critics are saying

  • The rapid evolution of AI and data security technologies may require constant adaptation, posing a challenge for maintaining a competitive edge.
  • The complexity of integrating with multiple cloud platforms and maintaining seamless interoperability could lead to technical challenges and potential service disruptions.

What makes Immuta unique

  • Immuta's integration with leading cloud vendors and its focus on cloud-based data security solutions set it apart from traditional on-premise data security providers.
  • The company's use of Attribute-Based Access Control (ABAC) for data security and access control offers a more granular and dynamic approach compared to traditional role-based access control systems.
  • Immuta's recognition as Snowflake's Data Cloud Product Data Security Partner of the Year for two consecutive years underscores its leadership and reliability in the data security market.

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Benefits

Medical, dental, & vision premiums

100% employer paid mental wellness platform

Stock Options

Wellness perks

Paid parental leave

Unlimited PTO

Learning and Development Resources