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Support Operations Manager
Confirmed live in the last 24 hours
Lehi, UT, USA
Experience Level
  • Bachelor's degree in Business Management, Statistics, Economics, or similar area of focus (preferred, but not required)
  • 2+ years of experience working in a Customer Support or Operations role
  • Ability to quickly adapt in a fast-paced work environment
  • Experience leading individual contributors and teams
  • Exceptional communication and collaboration skills
  • Proven ability to organize and manage a wide variety of complex initiatives and responsibilities
  • Lehi, UT office preferred but open to remote for the right fit!
  • Analyze support workflows and make suggestions to improve efficiency and effectiveness
  • Build tools to help make delivering support easier
  • Evaluate all of the support data that's available to help assess the organization's performance
  • Write and improve Support processes
  • Prepare performance reports by collecting and analyzing data from the customer service functions
  • Work closely with management to help customer service deliver on their components of overall company goals and objectives
Desired Qualifications
  • Experience with reporting and software programs such as Zendesk, Excel, Tableau, SQL, Snowflake & Jira is a plus

201-500 employees