Senior Associate Director

Department

Booth Executive Education: Marketing 2

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Senior Associate Director of Program Innovation and Success role leads the end-to-end planning, design and workflows of new programs and curriculum updates for existing programs in the Chicago Booth Executive Education open enrollment portfolio. Reporting to the Director of Program Innovation and Success on the open enrollment team, this role is responsible for collaborating with faculty, staff members and external partners to design innovative open enrollment programs across modalities (in person, online, hybrid/blended) based on participant insights, market research and Chicago Booth Executive Education KPIs. The Senior Associate Director will manage and grow program participant satisfaction and meet budgeted annual open enrollment revenue goals. The Senior Associate Director will be located in Chicago (hybrid) and is critical to Chicago Booth’s mission To create knowledge with enduring impact and to educate and influence current and future leaders and the global growth and innovation strategy for Chicago Booth Executive Education.

Responsibilities

• Program Innovation - develops and implements innovative program concepts, formats, and delivery methods that drive participant engagement and meet learning outcomes.
• Program Design and Development - collaborates with Booth faculty and instructors to design and develop new and existing open enrollment programs, ensuring alignment with market needs and Booth's academic excellence.
• Program Management - oversees launch of new and refreshed program designs ensuring high-quality execution and participant satisfaction. Ensures continued optimization of operational efficiencies.
• Measurement - develops and tracks key performance indicators (KPIs) to measure program effectiveness and learning impact and identifies areas for improvement.
• Customer Success - creates, manages and monitors high-quality end-to-end customer experience workflows and operating metrics from pre-to-post open enrollment program journey.
• Financial Performance - analyzes open enrollment new and refreshed program growth and gross margin targets quarterly and YOY; identifies risks and implements corrective administrative action when appropriate.
• Market Analysis - stays abreast of market trends, learning methods and emerging program topics to inform program development and innovation; collaborates with Global Marketing and Enrollment team on new program concept demand testing, pilots and roll out.
• Team Leadership - oversight of online program development staff, cross-functional project team members and external partners in development of new and refreshed curriculum.
• Plans and develops program objectives, long-term goals, and procedures, which requires specialized knowledge and experience in this area. Plans, implements, and evaluates the effectiveness of programs, initiating revisions as needed.
• Serves as a resource for program information. Resolves problems or questions referred by program staff, University administrators, or other contingencies.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree.
• Master’s degree in relevant field.

Experience:

• At least seven years of experience in a role managing learning and design for professional leaders or executive education.
• Background in customer success, consultative sales, and adult learning theory and practice in industry and academic institutions.
• Understanding of industry beyond the talent, learning and development function.
• Project management and continuous process improvement experience.

Technical Skills or Knowledge:

• Proficiency with MS Office (Word, Excel, PowerPoint, and Outlook), LMS (Canvas), and CRM (Salesforce). 
• Utilize generative AI tools for management and operations.

Preferred Competencies

• Strong customer-focused mindset, business acumen, strategic thinking, analytical and interpersonal skills, with the ability to influence a variety of stakeholders at all levels in a matrixed, cross-functional environment.
• Executive presence, professional demeanor, including tact, discretion, and a customer service-oriented approach.
• Outstanding verbal, written, and presentation skills, as well as project management and organizational skills.
• Demonstrated ability to work effectively and diplomatically with peers and colleagues, as well as with participants, faculty and external clients in a multitude of communication methods, including in person, email, and phone.
• Ability to analyze data, identify opportunities for improvement and recommend effective changes, all while achieving key objectives resulting in desired outcomes.

Working Conditions

• This position is currently expected to work a minimum three days per week in the office.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

Job Family

Academic Affairs

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$90,000.00 - $115,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.A conviction does not automatically preclude University employment.Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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