Finance Customer Contact Center Specialist

CoStar Group Company Intro:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings for our customers.  We’ve continually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Role Description: We are currently in search of an energetic, highly motivated individual to join our growing Finance Customer Contact Center team.  If you thrive in a fast-paced environment and can successfully balance multiple priorities and have a keen focus toward results, this is a great opportunity to join a company that continues to beat our own growth records!

The Finance Customer Contact Center Specialist responds to clients and stakeholder inquiries on matters related to the Order-to-Cash process that include: invoicing and billing, contracts, and other financial matters to determine what corrective action is required.  This role requires critical thinking, patience, and effective communication skills to uncover customer needs, answer questions, and deliver a positive impression on every customer interaction.

The Finance Customer Contact Center Specialist utilizes company CRM tools to obtain and evaluate all relevant data to handle, process and trouble-shoot requirements.  Proficiency in written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, effective, and timely manner is required.  Our goal aims to promote and deliver a “World-Class” experience with every interaction.

The Finance Customer Contact Specialist will work collaboratively in a team environment across a variety of departments, including Sales, Billing and Contracts, Accounts Receivable, Cash Applications, Collections, and Customer Care/Service.

What’s In It For You?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. 

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. 

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental Prescription Drug 

• Life, legal, and supplementary insurance 

• Virtual and in person mental health counseling services for individuals and family 

• Commuter and parking benefits 

• 401(K) retirement plan with matching contributions 

• Employee stock purchase plan 

• Paid time off 

• Tuition reimbursement 

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups 

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position.