Full-Time

Customer Care Tech

Confirmed live in the last 24 hours

Intermountain Healthcare

Intermountain Healthcare

10,001+ employees

Intermountain Healthcare is a nonprofit health system.

Healthcare

Compensation Overview

$17.85 - $24.26Hourly

Junior

Billings, MT, USA

Category
Administrative & Executive Assistance
Administrative Support
Customer Service & Reception
Required Skills
Inventory Management
Customer Service

You match the following Intermountain Healthcare's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High School Diploma or GED is required
Responsibilities
  • Provides exceptional customer service through all daily interactions with both external and internal departmental contacts
  • Receives all incoming requests for notices of material transport, medical/surgical supplies, and patient care equipment. Prioritize requests and dispatches personnel and/or volunteer staff to fulfill transport and supply requests in accordance with departmental response service standards.
  • Provides timely follow-up information to requesting departments regarding canceled transports, supply outages, and other supply or transport related problems. Also provides this information to the Supervisor.
  • Issues and credits supply items on the Lawson system in a timely manner.
  • Coordinates and fills routine supply orders for ancillary departments.
  • Answers phones and receives requests via the fax machine, call downs, walk-ins, tube system, and/or computer. Resolves customer issues, relating to order discrepancies, distribution of inventory/equipment, accurately enters computer data, and initiates, compiles and maintains necessary records and reports.
  • Serves as a Customer Care Technician I as needed.
  • Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
  • Performs other duties as assigned.
  • May be required to float to other departments (within scope of competency and qualifications) based on business need.
  • May be required to be placed on-call during a regularly scheduled shift.
Desired Qualifications
  • Associates degree and/or continuing education is preferred
  • One (1) years in a customer care related roll preferable in a healthcare supply chain environment including knowledge of patient related supplies, materials, equipment, and computer skills is preferred
  • One (1) years of experience acting as a Customer Care Technician Level 1 or related position
  • Knowledge of MMIS, Lawson or other related inventory system is preferred
Intermountain Healthcare

Intermountain Healthcare

View

Company Stage

Grant

Total Funding

$1.8M

Headquarters

Salt Lake City, Utah

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth expansion improves access to healthcare for remote patients.
  • AI integration enhances diagnostic accuracy and operational efficiency at Intermountain Health.
  • Intermountain's new hospital in Billings, MT, will expand healthcare access in the region.

What critics are saying

  • NeuroFlow's acquisition of Intermountain's analytics model may raise data privacy concerns.
  • Urgent care expansion in Utah schools could strain Intermountain's resources.
  • The $1B hospital investment in Billings, MT, poses financial risks if projections aren't met.

What makes Intermountain Healthcare unique

  • Intermountain Health is recognized as the top healthcare employer in Nevada.
  • The company is expanding its mental health services to meet growing demand.
  • Intermountain Health is a leader in value-based care models, focusing on patient outcomes.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

401(k) Company Match

Professional Development Budget

Wellness Program