Account Coordinator

Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)

Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Location: NG2 Business Park, Nottingham (must live within commutable distance)

VF is looking for an exceptional Account Coordinator managing our International and Digital Key Account to join our Wholesale Customer Operations team in Nottingham.

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It is the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

Let’s Talk about the Role

You will be the first point of contact for our Distributors or Digital Key Accounts, responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities. You will engage and manage relationships with external and internal stakeholders to ensure smooth orderbook management, with a main focus being optimizing conversion by utilizing pivotal connections with central and regional functions.

How You Will Make a Difference

• You will understand and manage our Key Accounts (Distributors and Strategic) across several Countries in the EMEA region, and ensure timely orderbook conversion.

• You will be responsible for compiling and generating Orderbook reports as they relate to customers.

• You will participate in meetings with internal and external stakeholders and manage email communication.

• You will interpret a variety of daily reports as needed by the business.

• You will follow the end-to-end order to shipment process, liaising with our DC to ensure timely shipping, as well as with Customs Department to ensure all relevant documents are provided for the shipment.

• You will work with sales operations and planning to track shortages and delays to supply, communicating to the customer where required in order to maintain a clean orderbook

• You will learn and understand the key initiatives in terms of core products and marketing investments that support the sales campaign in the season to ensure the products are served on time

Skills for Success

With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role

• Outstanding verbal and written communication  

• PC Literate

• Strong Excel skills with the ability to interpret vast amounts of data and produce reports 

• Experience with SAP and Salesforce would be preferable

• Proven experience of managing Key Accounts

• Strong analytical skills with a flair for problem-solving 

• Understanding of logistics and DC activity 

• Ability to balance responsibilities in a dynamic and fast-paced environment 

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:

• A supportive feedback-based culture where respect and integrity guide us in what we do

• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together

• Be part of an iconic lifestyle brand in a multi brand, multi countries organization

• 50% employee discount on all VF brands both in store and online

• Subsidised canteen and break out areas offering complimentary hot drinks

• Health Shield membership and access to numerous health and wellbeing initiatives

• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.

• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off

• 12% contributory smart pension scheme (8% on us, 4% from you)

• Cycle to work scheme

• Free secure onsite parking and discounts with local public transport

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you!