Implementation Specialist

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

ROLE OVERVIEW

We are looking for an experienced Implementation Specialist to join our Clinical Technology team. This is a pivotal role responsible for the administration, configuration, and ongoing optimization of our Electronic Medical Record platforms — withZenotias the primary system. You will support clinic onboarding, data migrations, workflow design, form builds, and user training across our clinic network, working closely with our IT Support team and clinic Operations teams to resolve EMR-related tickets and system issues.

This position is based in Montréal andoperatesin a hybrid model, with occasional travel to US clinic locations (a few times per year) for go-lives, training, and site support.

KEY RESPONSIBILITIES

EMR Administration & Configuration

• Serve as the primary administrator forZenotiacross all clinic locations(shared with IT Team)

• Configure and maintain EMR settings, service menus, staff roles, permissions, and reporting

• Build andmaintaindigital intake forms, consent documents, and clinical templates

• Manage system integrations and troubleshoot platform issues in coordination with vendors

Migrations & Onboarding

• Lead end-to-end EMR migrations from legacy systems (Nextech,PatientNow,DrChrono, Meevo, and others) intoZenoti

• Execute data validation, cleansing, and import processes with accuracy and attention to compliance requirements

• Coordinate new clinic onboarding including device setup, account provisioning, and go-live support

• Develop andmaintainrepeatable migration frameworks and documentation

Training & Support

• Deliver user training to clinic staff on EMR workflows, best practices, and platform updates

• Create andmaintaintraining materials, SOPs, and quick-reference guides

• Provide ongoing EMR support, escalating to vendors when needed

• Collaborate with the IT Support team on EMR-related helpdesk tickets, triaging issues andprovidingplatform-specific guidance

Process & Optimization

• Identifyworkflow inefficiencies and recommend system improvements

• Collaborate with clinic operations, billing, and clinical teams to align EMR configurations to business needs

• Contribute to HIPAA compliance initiatives related to EMR data handling and access controls

QUALIFICATIONS

Required

• 3+ years of hands-on software administration or implementation experience

• Experience with at least one of:Zenoti,Nextech,PatientNow, or similar practice management/EMR systems (a plus)

• Strong attention to detail and data integrity mindset

• Excellent communication skills in English — both written and verbal

• Comfortable working in a distributed, multi-location organization

Preferred

• DirectZenotiadministration experience (highly preferred)

• Background in aesthetics, medical spa, or dermatology clinic environments

• Familiarity with HIPAA compliance requirements in a clinical tech context

• Experience building digital forms and clinical intake workflows

• Experiencemanaging data migrations between EMR platforms

WHAT WE OFFER

• Competitive salarycommensuratewith experience

• Hybrid work model based in Montréal

• Collaborative, fast-paced environment with a supportive IT team

• Exposure to a growing clinic network across Canada and the United States

• Opportunity to shape and modernize clinical technology across a scaling organization

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