Senior Crop Claims Manager

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American has been an innovative leader in the crop insurance industry since it issued its first crop policy in 1915. Great American’s Crop Division provides the tools clients need in the form of specialized crop insurance coverages, which can insure their revenue stream even if elements outside their control go awry. That means even in the face of a worst-case scenario, our clients will have the income to keep their operation functioning.

https://www.greatamericancrop.com/

Our Crop Division office is seeking a Senior Claims Manager to manage all crop insurance claims processing, auditing, and loss adjustment functions at a regional level. This individual will work out of the Lawrence, KS office.

Essential Job Functions and Responsibilities

• Manages the planning, coordination and delivery of Claims activities. Provides file guidance:
• Investigates and maintains claims:
• Assigns and checks work.
• Secures/analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, records, or other documents) in the investigation of claims.
• Works toward the resolution of claims files, complaints and disputes and attends arbitrations, mediations, depositions, or trials as necessary.
• May affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
• Ensures that claims payments are issued in a timely and accurate manner.
• Ensures that claims handling is conducted in compliance with applicable statutes, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
• Advises reporting staff on claim files and extends settlement authority as necessary after reviewing files.
• May establish reserves and make recommendations or reports for Corporate Claims or senior management.
• Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training.
• Ensures that the team meets performance targets.
• Performs other duties as assigned.

Job Requirements

Education: Bachelor’s Degree or equivalent experience.

Field of Study: Liberal Arts, Business or a related discipline.

Experience: Generally, 8 to 10 years of related experience, including 2 to 4 years of leadership experience.

Essential Job Functions and Responsibilities

• Manages the planning, coordination and delivery of Claims activities. Provides file guidance:

  • Investigates and maintains claims:

    • Assigns and checks work.

    • Secures/analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, records, or other documents) in the investigation of claims.

  • Works toward the resolution of claims files, complaints and disputes and attends arbitrations, mediations, depositions, or trials as necessary.

  • May affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.

  • Ensures that claims payments are issued in a timely and accurate manner.

  • Ensures that claims handling is conducted in compliance with applicable statutes, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.

• Advises reporting staff on claim files and extends settlement authority as necessary after reviewing files.

• May establish reserves and make recommendations or reports for Corporate Claims or senior management.

• Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management.  Ensures new members of the team receive proper training.

• Ensures that the team meets performance targets.

• Performs other duties as assigned.

Job Requirements

Education: Bachelor’s Degree or equivalent experience.

Field of Study: Liberal Arts, Business or a related discipline.

Experience: Generally, 8 to 10 years of related experience, including 2 to 4 years of leadership experience.

Business Unit:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.