Full-Time
Sr. Manager of Outsourcing Partnership for Customer Service
Confirmed live in the last 24 hours
Fintech platform for savings, cashback, and credit building
Senior
Remote
- 5+ years experience in multiple BPO management or customer service operations
- Proven track record of enhancing customer service through effective vendor management
- Strong analytical skills, with experience leveraging data to inform strategic decisions
- Demonstrated ability to lead cross-functional projects and initiatives to successful completion
- Excellent negotiation and relationship management skills, with experience in contract management
- Experienced people leader supporting teams of varying agent success disciplines
- Strategically guide and advance relationships with BPO partners to ensure excellence in customer service while partnering on staffing, budgeting, and efficiency.
- Oversee performance metrics, ensuring partners meet and exceed contractual SLAs and KPIs.
- Drive continuous improvement and innovation within BPO operations, implementing best practices and new technologies.
- Drive cross-functional efforts to align BPO strategies with company-wide customer service objectives.
- Oversee vendor contracts, negotiations, and partnerships, fostering strong, productive relationships.
- Lead Country Managers to conduct regular performance reviews, leveraging data analytics to identify areas for enhancement.
- Head a team that is the primary point of contact for escalations and critical issues, ensuring swift resolution.
- Motivate the Agent Success Learning & Development team, driving quality improvement initiatives and comprehensive agent training programs to enhance performance and ensure continuous growth.
Super.com offers a fintech and commerce platform that enables users to save money, earn cashback, and build credit on everyday purchases. The company provides discounted everyday items, great hotel deals, and facilitates rich cashback and credit building, trusted by over 7 million customers and backed by Steph Curry with over $100MM USD raised and $1B in sales.
Company Stage
Series C
Total Funding
$231.4M
Headquarters
San Francisco, California
Founded
2016
6 month growth
↑ 0%1 year growth
↑ 4%2 year growth
↓ -5%Benefits
Health, dental, & vision insurance
$360 annual wellness allowance
Employee assistance programs
Unlimited PTO
Recharge days throughout the year
Parental leave + top-up program
Annual $200 travel allowance
Employee-exclusive discounts
Remote work option
Generous equity options
$1,200 annual learning & development allowance
$500 WFH allowance (one-time)
Free food Fridays!