Quality Assurance Manager
Posted on 3/16/2023
Cresco Labs

1,001-5,000 employees

Cannabis and medical marijuana
Company Overview
Cresco Labs is on a mission to normalize, professionalize and revolutionize cannabis.
Santa Rosa, CA, USA
Experience Level
Desired Skills
Quality Assurance (QA)
QA & Testing
  • , Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry
  • Bachelors Degree or 4+ years' experience in a quality leadership role
  • Prior experience in a highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis. Highly desirable: FDA, HACCP, SQF experience
  • Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA
  • Prior experience in regulatory agency audits and correspondence
  • Ability to follow written procedures and monitor others for adherence to written procedures
  • Ability to create or update written procedures with site operations personnel
  • Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations
  • Strong data collection and analysis skills
  • Detail-oriented
  • Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions
  • Manage personnel, including performance management, setting goals, priorities, etc
  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry
  • Responsible for management of site QA staff
  • Performs incoming material/packaging component, in process product, and finished product sampling and inspection
  • Performs packaging and label review
  • Hosts management product reviews
  • Performs product line clearances and cleaning/sanitation verification clearances
  • Manages and writes quality investigations, helping to assess risk, identify root cause, corrective/preventative actions and implements solutions with business partners
  • Logs quality incidents, holds, deviations, and CAPAs
  • Assists in change management
  • Assists with QMS document writing and revisions
  • Inspects packaged orders to ensure correct content and quantities
  • Inspects retain samples
  • Manages quality related, cross departmental projects
  • Conducts testing such as ATP, shelf-life, and moisture
  • Works with 3rd party partners such as testing labs, suppliers, manufacturers, distributors, and purchasers
  • Reviews batch documentation, logbooks, and test results
  • Discusses issues and concerns directly with line personnel and operations management so any corrections and improvements can be made in a timely manner
  • Performs inspections and audits as assigned
  • Consolidates technical information and data into formal reports including but not limited to weekly, monthly, quarterly, and annual updates
  • Monitors adherence to established Good Manufacturing Practices (GMP)
  • Provides recommendations for product quarantine, destruction, rework, withdrawal/recall to operations and quality management
  • Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines
  • Assists in executing compliance and EHS duties as needed
  • <5% travel to other facilities and states to help with new market launches, training, etc