Director of Luxury Leisure & Transient Sales

Job Description

JOB OVERVIEW:

Under the general guidance of the Director of Sales, the Director of Luxury Leisure & Transient Sales is the strategic driver behind our luxury leisure vision and transient business performance. This role blends the art of high touch guest experience with the commercial leadership needed to position Delano Miami Beach as the premier destination within the global luxury travel market, ensuring that every partnership and guest touchpoint reflects the property’s legacy. The ideal candidate is sophisticated relationship builder who thrives on curating experiences for discerning travelers, while delivering strong revenue results and amplifying the hotels presence.  

YOUR KEY RESPONSIBILITIES:

• Develop and executive the hotel’s luxury leisure and transient sales strategy in alignment with overall commercial objectives.
• Identify, target, and grow business from top-producing luxury travel agencies, tour operators, and consortia.
• Lead luxury leisure and transient sales initiatives including familiarization trips, trade vents, and market roadshows to elevate brand presence in key feeder markets.
• Cultivate and maintain strong personal relationships with travel advisors, luxury agency owners, and key clients.
• Serve as the property brand ambassador within the luxury leisure community, representing Delano with grace and authority.
• Represent the property at industry trade shows, sales missions, and networking events.
• Host high-value guests and travel partners on site, ensuring exceptional experience aligned with our brand standards.
• Assist Director of Sales in the leading of transient revenue strategies, and collaborate with revenue management to analyze trends, forecast demand, and optimize pricing.
• Work closely with Marketing, Reservations, and Operations to ensure seamless delivery of the guest journey from booking to post departure.
• Collaborate with Membership and Cultural Programming teams to craft experiences that reflect the property’s unique identity and exclusivity.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. 
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications

• Experience in luxury transient hotel sales, with existing relationships in key markets
• Five years of sales experience in lifestyle/luxury hospitality with strong exposure to leisure, transient, or lifestyle segments.
• Familiarity with Agency360, Salesforce, PowerPoint, Excel, and luxury RFP platforms
• Presentation, communication, and organizational skills
• Self-driven and resourceful, with a balance of creativity and analytical thinking
• Willingness to travel globally for client engagement, brand positioning, and events
• Possesses a gracious, professional, and approachable demeanor reflective of a luxury lifestyle brand
• Multitasking and organizational skills; thrives in fast-paced environments with high attention to detail
• Ability to work independently and collaboratively while maintaining positive interdepartmental relationships
• Physically able to stand or walk for extended shifts (up to 8 hours or more) and respond quickly to guest or client needs
• Must be able to lift, twist, push, pull, bend, climb, and carry objects as needed for site inspections or event prep
• Great verbal and written communication skills; must be fluent in English
• Willingness to work both indoors and outdoors, in varying conditions, based on business demand
• Working knowledge of federal, state, and local labor and safety laws, including equal employment opportunity, wage and hour regulations, and occupational safety compliance
• All team members must maintain a neat, clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.

Delano is part of the Lifestyle Collective of Ennismore.  Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart.  Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.