Senior Manager
IT Support Team
Posted on 1/5/2024
INACTIVE
IXL Learning

501-1,000 employees

Online lessons for K-12 subjects
Company Overview
IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
Data & Analytics
Education

Company Stage

N/A

Total Funding

$510M

Founded

1998

Headquarters

San Mateo, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

19%
Locations
San Mateo, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
CategoriesNew
IT & Security
Requirements
  • BA/BS degree
  • 7+ years of hands-on IT support experience
  • 5+ years of professional experience in desktop support management
  • Exceptional leadership skills
  • Outstanding written and spoken communication skills
  • Ability to prioritize and multi-task in a fast-paced environment
  • Customer-centric attitude
Responsibilities
  • Provide leadership to our highly skilled and growing team of IT support specialists
  • Deliver exceptional internal customer experience by providing timely, professional, effective, and knowledgeable assistance to our employee’s technical needs
  • Troubleshoot and problem solve employee issues and concerns, consulting with our IT infrastructure team to find solutions to technical issues
  • Communicate proactively with employees/managers about widespread issues or high-impact changes
  • Oversee the management of technology assets and information security
  • Maintain efficient processes to prepare technology assets, software, and system access for employee on-boarding and off-boarding
  • Develop, implement, and maintain operational metrics and service-level metrics to meet company needs
  • Drive continuous growth in the desktop support team through coaching, development goals, performance management, and training
  • Partner with other leaders across the organization to plan and implement large-scale changes for long-term improvements