Full-Time
Systems Engineer 3
Cloud
Posted on 10/31/2025
Endeavor Health
10,001+ employees
Nonprofit integrated health system delivering care
Compensation Overview
$46.64 - $72.29/hr
Morton Grove, IL, USA
Hybrid
 DevOps & Infrastructure (3) |
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- Education: Bachelor's degree in Computer Science or Information Systems preferred.
- Experience: Desired 5 or more years of related experience in IT Systems or Platform Engineering.
- Proficient in Microsoft Office Suite of Products
- Technology certification in position appropriate technologies preferred (i.e. Windows, Citrix, VMware, Storage, Hardware, Oracle, Database, UNIX/Linux, Network, Backup, Email, ITIL, etc.)
- Design, implementation, and maintenance of cloud-based systems and applications. This includes platforms: AWS, Azure, and GCP to ensure reliable and efficient operation of cloud-native applications and infrastructure
- Customer service focused
- Ability to interact with a variety of business partners, vendors and users while communicating effectively in user friendly language (both written and verbal)
- Leads the completion of assignments related to the on-going maintenance, expansion or upgrade of software, platforms, and devices within.
- Collaborates to build consensus with other Systems Engineers to ensure that the modified hardware and software interacts appropriately, data conversion impacts are considered, environments are developed and maintained, and other areas of impact are addressed and meet business function and performance requirements. Evaluates solutions for long term benefits and impact, not settling for short term resolution only.
- Leads, delegates and directs large scale projects involving team members and potentially teams of other disciplines.
- Responsible for activities like analysis and development, implementation, modification and installation of complex systems in different operational environments. Leads the creation of manuals and updates them as well as technical specifications, testing plans, etc.
- Leads implementation of hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations. Has a fundamental understanding of the design/operation of the software, platform or infrastructure, critically evaluating the implications of technological changes.
- Executes changes to the platform which may impact other organizational functions. Able to quickly and accurately discuss the impact of new technology, applications and design criteria on the platform. Knowledgeable of the major business units which use the platform(s). Able to communicate with users and customers regarding various business functions and how they fit into the platform in an easily understood manner.
- Responsible for all activities related to system and platform administration. Ensures long term requirements of systems operations and administration are included in the overall information systems planning of the organization.
- Establishes standards related to implementing hardware and software technology components by analyzing the current system environment and hardware and software technology components using technical tools and utilities and performing high complexity product customizations.
- Demonstrates a conceptual and practical understanding of the software/platform product and its applicability, as well as related products. Able to quickly and accurately discuss the inter-relational effects between the product or its usage and new technology, platforms and design criteria.
- Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Patching is inclusive of assessing security patches based on criticality and enterprise impact.
- Leads the effort to develop and maintain tools for the use of maintaining, modifying and monitoring hardware and software technology components
- Executes assigned tasks concerning production service requests, administration and hardware and software technology components.
- Leads complex, hardware and software technology component analysis, and evaluation on resource requirements necessary to maintain/expand service levels or tune hardware and software infrastructure components for optimum performance.
- Plays a key role in the drafting of policies, procedures and associated training plans for system and infrastructure administration, appropriate use, security controls and disaster recovery.
- Leads efforts to ensure plans integrate effectively with other aspects of the technical hardware and software components.
- Leads execution of testing, debugging, performance analysis, and documenting hardware and software technology components.
- Supports the software, platforms, devices and infrastructure within NorthShore by addressing inquiries, reported issues and problems.
- Resolves incidents and perform root cause analysis, escalating high complexity incidents and problems to provide future application, hardware and/or software resiliency.
- Performs On-call rotational duties by providing off hour support to supported platforms, software and infrastructure through response to inquiries, reported issues and problems from the Endeavor End User Community as well as items escalated through system monitoring tooling and other HIT Engineering and Application Teams.
- Decomposes highly complex issues into meaningful and manageable parts. Creates contingency plans and develops alternative solutions. Escalates difficult problems in a timely manner, only after exhausting all possibilities for resolution within scope of responsibilities
- Responds to system hardware and application failures, reports and documents any malfunctions and/or observed deviations from standard performance; works with support teams or vendors to restore services or minimize impact to the business.
- Handles and solves medium to high alerts and tickets in accordance with detailed documentation. Identifies tickets/incidents that need to be escalated onto the next level and passes them on.
- Provides complex hardware break/fix while working with associated vendor where necessary.
- Assists with maintaining operational security through reporting and communication of security breaches.
- Identifies and assist in the resolution of complex incidents and/or problems and work to provide future resiliency of technology and software platform components.
- Identifies and recommends major and significant changes for purposes of incident avoidance.
- Address inquiries, reported issues and problems from the Endeavor End User community and HIT Engineering and Application teams received via RFS or incident ticket.
- Resolves moderately to highly complex incidents and perform root cause analysis and escalate more complex incidents and problems to provide future hardware and/or software resiliency.
- Develops plans to meet required service levels; design data collection and reporting mechanisms for technical component health reporting.
- Clearly and effectively communicates with users, customers, and management regarding various functional changes and enhancements related to the product
- Demonstrates the ability to anticipate, identify, reproduce, eliminate, and resolve problems in area of specialty in a professional and consultative manner Informs clients and users of problem status on a regular basis until a solution is implemented.
- Resolves difficult problems and implement solutions that may go beyond the scope of initial client or user complaint.
- Recognizes key issues inherent in problems and addresses them in relation to their severity and importance to the organization.
- Responds to and resolves reported issues per department standards: understand, assess, identify and resolve.
- Possesses in-depth knowledge of the new technology and its impact on the systems infrastructure of Endeavor.
- Provides accurate and timely status updates in accordance with Incident Management policy in response to End User inquiries to outstanding tickets, requests or system-wide issues.
- Implements Requests for Service (RFS) as well as troubleshoot incidents. Conducts root cause analysis (RCA) while proactively resolves issues
- Leads the effort to determine the originating factors for a given incident and develop recommendations for preventing its repetition.
- Appropriately escalates incident tickets to the most senior levels of HIT Engineering resources, where appropriate.
- Documents information within the approved database or tracking software, providing clarifying information from investigation, with the primary objective to resolve and in rare instances escalate where necessary.
- Refers complex problems to the most senior level team members
- Assists with investigations into operational problems and contribute to proposals for improvement and automation.
- Education: Bachelor's degree in Computer Science or Information Systems preferred.
- Experience: Desired 5 or more years of related experience in IT Systems or Platform Engineering.
- Unique or Preferred Skills:
- Proficient in Microsoft Office Suite of Products
- Technology certification in position appropriate technologies preferred (i.e. Windows, Citrix, VMware, Storage, Hardware, Oracle, Database, UNIX/Linux, Network, Backup, Email, ITIL, etc.)
- Design, implementation, and maintenance of cloud-based systems and applications. This includes platforms: AWS, Azure, and GCP to ensure reliable and efficient operation of cloud-native applications and infrastructure
- Customer service focused
- Ability to interact with a variety of business partners, vendors and users while communicating effectively in user friendly language (both written and verbal)
Endeavor Health provides medical services through a network of nine hospitals and over 300 clinics across the Chicago area. Patients access care through a team of 6,000 physicians who utilize clinical trials and a specialized genomics program to treat conditions ranging from primary care to complex heart and brain diseases. Unlike many competitors, this nonprofit system reinvests in the region through $200 million in community funds and maintains a large-scale academic partnership for medical research. The organization's goal is to deliver accessible, community-connected healthcare while advancing health equity and medical education.
Company Size
10,001+
Company Stage
N/A
Total Funding
$120.6M
Headquarters
Illinois
Founded
1995
Simplify's Take
What believers are saying
- $2M DOJ grant funds Endeavor to Heal violence intervention since January 2025.
- Pathways Program trains providers for trauma care launched March 2025.
- 550 active clinical trials via University of Chicago affiliation drive research.
What critics are saying
- Google Cloud outages disrupt pathology across nine hospitals within 12 months.
- Diamond Clinic talent exodus erodes expertise in 6-18 months.
- Therapist shortages underutilize DOJ grant in 12 months.
What makes Endeavor Health unique
- Endeavor Health formed in January 2022 via NorthShore-Edward-Elmhurst merger.
- Leads with cloud-based digital pathology via April 2025 Google Cloud partnership.
- Acquired Diamond Headache Clinic to bolster neurosciences expertise.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Wellness Program
Health Savings Account/Flexible Spending Account
401(k) Company Match
Paid Time Off
Community Involvement Opportunities
Company News
Edward Hospital to expand cardiovascular services with nearly $29 million project. Posted March 28, 2026 12:15 pm The Edward Hospital campus in Naperville is home to a lot of firsts. "We were the first heart hospital in the state of Illinois. We're the first ambulatory surgery center to be built in the Chicagoland area. We put our stake in the ground for cardiovascular care in the Western suburbs," says Yvette Saba, president of Endeavor Health Edward Hospital. But with only 20 operating rooms, it's experiencing capacity constraints. Citing a rapidly aging population in its primary service area, the hospital told state regulators the "projected demand for cardiac, vascular and thoracic surgery is expected to be high." So Endeavor plans a nearly $29 million project to expand cardiovascular services at Edward Hospital. The project calls for adding two new operating rooms and relocating two existing ones to the fourth floor of the Edward Heart Hospital. The project also includes a new, 10-bed intensive care unit on the fourth floor of the tower. "We're the downtown hospital in the suburbs, and there is a need in our market, and no one should have to leave their community for cardiovascular care," Saba said. "We know our limits. We will never do a transplant. There's certain things we won't ever do, but we'll do everything pretty much up and close to that." Endeavor Health plans a new, 10-bed intensive care unit on the fourth floor of the Edward Heart Hospital in Naperville as part of a nearly $29 million project. Rendering courtesy of Endeavor Health Earlier this month, the Illinois Health Facilities and Services Review Board approved a certificate of need permit for the project. The board's vote comes almost two years after Endeavor unveiled a 170,000-square-foot cardiovascular institute pavilion at Glenbrook Hospital in Glenview. A striking new stand-alone building on the Naperville hospital campus houses what Endeavor says is the first cardiac ambulatory surgical center in the Chicago region. It was built to offer outpatient services for cardiac catheterizations and electrophysiology procedures that were typically done in hospital settings. "Even moving out the outpatients to the ambulatory surgery center still demonstrated a need for our inpatient ORs," Saba said. Those cases that remain in the hospital "tend to be more complex, with longer procedural times," according to the hospital's permit application. As a result of the project, Edward will have 22 operating rooms. "With that capacity, it will really allow our patients with cardiovascular disease, those that were requiring cardiac surgery, to get their cardiac surgery in a very timely manner, without waiting and not seeking other hospitals or institutions... like a Northwestern in the city when we can do it, but our capacity was an issue," said Cathy Smith, system vice president for the Endeavor Health Cardiovascular Institute. The 10 additional ICU beds will "expand access to critical care by easing patient wait times for admission during peak demand and emergencies," Edward noted in the application, which the state board received this past October. Edward's ICUs have consistently operated above 70% occupancy for more than five years. The state standard is 60%. Endeavor Health will add intensive care unit beds as part of a nearly $29 million project to expand cardiovascular services at Edward Hospital in Naperville. A rendering shows an ICU nurse station. Rendering courtesy of Endeavor Health The goal is to complete the project by the end of December 2027. The hospital says it also will support physician recruitment and retention. "Reliable access to OR time allows physicians to use their time more efficiently and maximize productivity, which is essential as the state of Illinois faces critical shortages in certain physician specialties," the application reads. Saba stressed the importance of having "these regionalized destinations." "There's a shortage of surgeons, cardiovascular surgeons. There's a shortage of cardiologists. There's a shortage of cardiac anesthesiologists. There's a shortage of nurses that can do this specialty," she said. "So when you have large volume and a single site where you can consolidate your resources... having all that in one place, not having to duplicate those resources a lot of different places, we'll bring the best of the best to our organizations to provide the care." - Daily Herald correspondent Alicia Fabbre contributed to this report.
C.W. Avery Family YMCA partnering with Endeavor Health for Weightlifting 101 seminar. Start the new year with purpose, power, and the confidence to take your fitness training to the next level by attending a special Weightlifting 101 seminar at the C.W. Avery Family YMCA! This hands-on seminar, offered in partnership with Endeavor Health, is designed for lifters of all experience levels - whether you're stepping up to the barbell for the first time or looking to refine your technique with expert guidance. Led by Endeavor Health Physical Therapist Sean Leninger, this interactive session will help participants learn more about: * Proper form and safety fundamentals * Techniques for building strength and preventing injury * Structuring workouts for consistent progress Don't miss this chance to start the year strong! Space is limited, and spots will fill fast!
Endeavor Health has acquired Diamond Headache Clinic, forming the Endeavor Health Diamond Headache & Migraine Center. This acquisition enhances Endeavor's leadership in neurosciences and expands access to headache and migraine care. Diamond, with over 40 years of experience, offers a multidisciplinary approach and is recognized for its research in headache treatments. The move aligns with Endeavor's strategy to provide innovative and accessible care.
Madison Scientific, a Chicago-based medtech startup, has secured an additional $3 million in its seed round, bringing the total to $10 million. The funding includes contributions from Chicago and Illinois-focused investors, with mHub and Endeavor Health among the participants.
/PRNewswire/ -- Madison Scientific, Inc., (MadSci) a private MedTech company developing smart electro-mechanical solutions for patients with neurologic...