Member Engagement Specialist
Outbound
Posted on 5/22/2023
INACTIVE
AbleTo

1,001-5,000 employees

Virtual behavioral healthcare
Company Overview
AbleTo wants to empower people to get better and stay better. At AbleTo, they're solving the biggest problems in behavioral health: ensuring access to care and upholding impeccable quality.
Data & Analytics

Company Stage

N/A

Total Funding

$522.6M

Founded

2008

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-6%

2 year growth

6%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
Requirements
  • 2+ years work experience in an outbound call center or direct sales position required
  • Healthcare experience preferred
  • Bi-lingual a plus! (English/Spanish)
  • Excellent verbal communication skills - ability to clearly articulate complex information to varied constituencies
  • Active listening skills
  • Empathetic (listener and responder) and sincere, superior rapport building skills
  • Great tone modulation
  • Excellent people skills
  • Metric & Goal oriented
  • Goal driven
  • Able to adapt to change
  • Healthcare experience and passion for the healthcare industry
  • Adept at learning and using computer systems - familiarity with CRM, Google Workspace, and auto-dialer tools
  • Technical proficiency (excel, data entry, screen minimization, clear cookies, etc)
  • Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly
  • Self-motivated team player with multitasking abilities
  • Proven sales results and selling skills
  • Superior customer service delivery skills
  • Organized self-starter
  • Demonstrated work ethic
  • Focused, driven to achieve
Responsibilities
  • The Member Engagement Specialist will perform outbound calls to members of health plans in a discussion about the benefits of AbleTo's programs, and how our services can help
  • Schedule Initial Consultations (SIC) for members that will result in a quality and meaningful behavioral healthcare experience
  • Utilize phone, scheduling, and CRM tools to manage call results data and Initial Consultation (IC) scheduling, ensuring the highest quality customer service in every interaction
  • Leverage established conversation guides to engage, connect, and educate health plan members
  • Apply best practices in responding to health plan member questions or objections, and ensure high quality follow-up in responding to member inbound calls & voicemails
  • Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)