Banquet Server

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Banquet Server. Inspire and create the grandest experience for our guest, clients and colleagues every day. You will be an ambassador of luxury service in Calgary’s only choice for events. As a Banquet Server you will have the perfect opportunity to touch the hearts of our guests providing warm, engaging service and a deep knowledge of our menu offerings. You will ensure that every moment becomes a memory for our guests. Reporting to the Director, Event Operations.

Key Responsibilities

• Set up rooms & function areas in the hotel
• Explain the banquet menu to guests
• Assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages
• Clear and reset tables as well as ensuring service areas are clean and tidy
• Set up, service and tear down of bars
• Providing engaging and luxury service to our guests
• Responsible to ensure all our guests leave with a positive dining experience
• Maintains a safe and clean work environment and ensures that all Health & Safety standards are met, procedures followed and has the knowledge and tools to work safely
• Maintain awareness of and ensuring compliance with all food safety & hygiene policies and procedures are followed at all times
• Maintain awareness of and ensuring compliance with all sustainability and food waste reduction/diversion policies, procedures and programs at the hotel
• To follow all department and hotel policies, procedures and service standards
• Execute all other duties as assigned by the Director, Event Operations or their designate

Qualifications

What will you bring to this role?

• Previous experience in events or fine dining (serving or bartending) considered an asset
• Strong English communication skills (verbal and written)
• Flexible availability, with a focus on evenings and weekends
• Must be available to work on key holidays, including Christmas Day, New Year’s Eve, Mother’s Day, and during Stampede, as well as other designated blackout dates throughout the year
• Demonstrated ability to work collaboratively within a team, with minimal supervision
• Possesses a warm, caring, and personable demeanor
• Self-motivated and capable of working independently
• Thrives in high-pressure environments
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts. 

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.