Full-Time

Customer Support Associate

SpaceX

SpaceX

10,001+ employees

Manufactures advanced rockets and spacecrafts for space transportation

Hardware
Aerospace

$1 - $26.5hourly

Junior

Redmond, WA, USA

Required Skills
Communications
Management
Requirements
  • Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
  • Provide technical support to customers using hardware, software, and network expertise
  • Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues
  • Create and maintain internal knowledge base and help center collateral
  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-lines customer support role
  • Fluent in French and English
  • Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
  • Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
  • Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive
  • Strong attention to detail and time management skills. You take pride in your craft
  • Willingness and ability to flex weekend and night shift hours as needed to support our growth
  • Experience in a training, learning and development, analytics, service design, vendor management, or content management role
  • Start-up, consulting, or other demonstrated experience in high-growth, fast-paced environment
  • Technical aptitude - experience with networking, hardware troubleshooting, software development, etc
  • Written/verbal business fluency in French
  • Must be available to work holidays
  • Must be available to work 12 hours a day on one or more of the following shifts:
  • Alternating Weekday Schedule: First Shift (6AM - 6PM)
  • Monday - Thursday
  • Monday - Wednesday
  • Alternating Weekend Schedule: First Shift (6AM - 6PM)
  • Friday - Sunday
  • Thursday - Sunday
  • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here

SpaceX, under the leadership of Elon Musk, has consistently demonstrated its technical prowess and industry leadership by achieving milestones previously accomplished only by governments, such as returning a spacecraft from low-Earth orbit and attaching a spacecraft to the International Space Station. The company's culture is driven by a clear and ambitious goal to make life multiplanetary, fostering an environment of high performance and continuous learning. With its advanced rocket and spacecraft designs, SpaceX has a competitive edge in the space transportation industry, providing regular cargo resupply missions for NASA and working towards the future of space exploration.

Company Stage

N/A

Total Funding

$9.2B

Headquarters

Hawthorne, California

Founded

2002

Growth & Insights
Headcount

6 month growth

10%

1 year growth

30%

2 year growth

29%

Benefits

Benefits and Perks - Our employees’ well-being is important to us and essential to our capacity to do extraordinary things. We offer a wide variety of programs to support the health, wellness, and financial security of our employees and their families.

INACTIVE