Full-Time

Head of Service Delivery

Confirmed live in the last 24 hours

Aptia

Aptia

1,001-5,000 employees

Pension and employee benefits consulting services

Consulting
Financial Services

Expert

Boston, MA, USA

Specific responsibilities for Aptia Boston US Office.

Category
IT Project Management
IT Support
IT & Security
Requirements
  • Bachelor’s degree in computer science, Information Technology, or a related field with a minimum of 10+ years of experience in IT service delivery, with a focus on application service delivery, end-user support, change, and major incident management.
  • Proficiency in supporting business applications, networks, and general IT services.
  • ITIL certification or equivalent is preferred.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Proven experience in IT service management or a similar role.
  • Strong leadership and team management skills.
  • Excellent client relationship management skills.
  • Ability to identify and implement process improvements.
  • Strong reporting and documentation skills.
  • Experience with CRM systems and mobile applications.
  • Familiarity with ITIL or other service management frameworks.
  • Experience working in a multi-office environment.
Responsibilities
  • Ensure that IT services are delivered in accordance with agreed service levels and manage any issues that arise.
  • Lead and manage a team of IT professionals, providing guidance and support to ensure high performance.
  • Build and maintain strong relationships with clients, understand their needs, and ensure their satisfaction with the services provided.
  • Identify opportunities for improving service delivery processes and implement changes to enhance efficiency and effectiveness.
  • Prepare regular reports on service delivery performance and maintain accurate documentation of processes and procedures.
  • Manage IT services for the Aptia Boston office, ensuring that all IT systems and services are running smoothly.
  • Address any issues that arise promptly and effectively.
  • Coordinate with other offices and departments to ensure seamless service delivery across the organization.

Aptia provides pension and employee benefits solutions to organizations, helping them manage retirement planning and employee benefit programs. Their services include designing and managing pension plans, such as defined benefit and defined contribution schemes, ensuring compliance with legal requirements while optimizing for cost-effectiveness. Aptia also offers consulting on employee benefits, including health and wellness programs and insurance plans, tailored to enhance employee satisfaction. What sets Aptia apart is its client-centric approach, focusing on building long-term relationships and delivering expert advice that combines technical knowledge with an understanding of employee engagement. The goal of Aptia is to be a trusted partner for companies, ensuring their benefit programs are compliant, cost-effective, and aligned with their business objectives.

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2023

Growth & Insights
Headcount

6 month growth

74%

1 year growth

1732%

2 year growth

7045%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for personalized benefits solutions drives innovation in the sector.
  • AI integration in benefits administration streamlines processes and improves decision-making.
  • Hybrid work models prompt rethinking of benefits, focusing on flexibility and mental health.

What critics are saying

  • Increased competition from modernized HR outsourcing firms pressures Aptia to innovate.
  • Jeff Williams' appointment may disrupt existing client relationships if not managed carefully.
  • Bain Capital's involvement could lead to financial scrutiny and pressure for rapid returns.

What makes Aptia unique

  • Aptia specializes in comprehensive pension and employee benefits solutions.
  • The firm offers tailored strategies for retirement planning and regulatory compliance.
  • Aptia is recognized for expertise in designing and managing pension plans.

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