Full-Time

Head of Service Delivery

Confirmed live in the last 24 hours

Aptia

Aptia

1,001-5,000 employees

Pension and employee benefits consulting firm

Consulting
Financial Services

Senior, Expert

Boston, MA, USA

Manage IT services for the Aptia Boston office.

Category
IT Project Management
IT & Security
Requirements
  • Bachelor’s degree in computer science, Information Technology, or a related field with a minimum of 10+ years of experience in IT service delivery, with a focus on application service delivery, end-user support, change, and major incident management.
  • Proficiency in supporting business applications, networks, and general IT services.
  • ITIL certification or equivalent is preferred.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Proven experience in IT service management or a similar role.
  • Strong leadership and team management skills.
  • Excellent client relationship management skills.
  • Ability to identify and implement process improvements.
  • Strong reporting and documentation skills.
  • Experience with CRM systems and mobile applications.
  • Familiarity with ITIL or other service management frameworks.
  • Experience working in a multi-office environment.
Responsibilities
  • Ensure that IT services are delivered in accordance with agreed service levels and manage any issues that arise.
  • Lead and manage a team of IT professionals, providing guidance and support to ensure high performance.
  • Build and maintain strong relationships with clients, understand their needs, and ensure their satisfaction with the services provided.
  • Identify opportunities for improving service delivery processes and implement changes to enhance efficiency and effectiveness.
  • Prepare regular reports on service delivery performance and maintain accurate documentation of processes and procedures.
  • Manage IT services for the Aptia Boston office, ensuring that all IT systems and services are running smoothly.
  • Address any issues that arise promptly and effectively.
  • Coordinate with other offices and departments to ensure seamless service delivery across the organization.

Aptia provides pension and employee benefits solutions to organizations, helping them manage retirement planning and employee benefit programs. Their services include designing and managing pension plans, ensuring compliance with legal requirements, and optimizing cost-effectiveness. Aptia specializes in various pension schemes, such as defined benefit and defined contribution plans, assisting clients with plan design, implementation, and ongoing management. Additionally, they offer employee benefits consulting, including health and wellness programs and insurance plans, to enhance employee satisfaction and retention. Aptia differentiates itself through a client-centric approach, focusing on building long-term relationships and delivering expert advice tailored to each client's needs. Their goal is to ensure that clients' benefit programs are compliant, cost-effective, and aligned with their broader business objectives.

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2023

Growth & Insights
Headcount

6 month growth

61%

1 year growth

1594%

2 year growth

6509%
Simplify Jobs

Simplify's Take

What believers are saying

  • Digital transformation in the sector boosts demand for Aptia's modernized solutions.
  • Personalized benefits packages trend allows Aptia to expand tailored consulting services.
  • ESG factors in investment decisions offer Aptia opportunities in pension plan designs.

What critics are saying

  • Increased competition from modernized HR outsourcing firms pressures Aptia to innovate.
  • Strategic shifts under new U.S. President Jeff Williams may disrupt client relationships.
  • Bain Capital's involvement may lead to financial scrutiny and pressure for rapid returns.

What makes Aptia unique

  • Aptia specializes in comprehensive pension and employee benefits solutions, tailored to client needs.
  • The firm excels in designing compliant, cost-effective, and sustainable pension plans.
  • Aptia's client-centric approach focuses on long-term relationships and personalized service.

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