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Summer 2023 Customer Experience Intern
Confirmed live in the last 24 hours
Remote • United States
Experience Level
  • Work collaboratively with leaders to review and update demand and capacity models
  • Analyze demand trends and workforce capabilities across the value stream to identify opportunities to proactively flex capacity resources
  • Interact with subject matter experts to understand and document processes
  • Assist in customer journey and sentiment mapping
  • Interact with other departments to ensure quality, accuracy and completeness of assignments
  • Assist with special projects, documentation efforts and administrative assistance as needed
  • Other duties as assigned
  • Undergraduate or graduate students in any major
  • Minimum 3.0 GPA required
  • Students with fresh perspectives and passion for problem solving
  • Dependable, quick learner who is independent and works well with others
  • Strong analytical, communication and organizational skills
  • Detail-oriented and quality focused
  • Strong Microsoft Office and Excel skills, Visio helpful but not mandatory
  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals
  • Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage
Voya Financial

5,001-10,000 employees

Financial services company
Company Overview
Voya's mission to help all Americans have the quality of life they seek in retirement. Voya is a leading health, wealth and investment company that provides products, solutions and technologies that help Americans become well planned, well invested and well protected.
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Rally wellness program
  • Employee Assistance Program (EAP) and Work Life Services
  • Behavioral Health Family Support Program
  • Livongo support for diabetes, hypertension, and weight management
  • AccessHope cancer support
  • Wellthy caregiving assistance
  • Back-up child care and elder care
  • Health Advocate
  • ABLE accounts
  • Legal insurance
  • Identity theft protection
  • Voya Foundation Matching Gift Program
Company Core Values
  • We care
  • We do the right thing
  • We have customer passion
  • We have a winning spirit
  • We are the We