Associate Customer Success Manager
Illinois, Minnesota, Ohio, Oregon, Texas, Washington, Wisconsin
Posted on 7/17/2023

5,001-10,000 employees

Online identity verification solutions
Washington, USA • Oregon, USA • Texas, USA • Minnesota, USA • Wisconsin...
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • 3 - 5 years of customer facing experience in SaaS organization
  • 1 - 3 years of experience in a Customer Success Management role strongly preferred
  • General knowledge of cloud architecture as well as SaaS, preferably technology services and/or identity management
  • Knowledge of enterprise web technologies, security and state of the art infrastructures
  • Agreeable and willing to be a hands-on contributor
  • Excellent communication skills, including issue tracking, triaging and crisis management
  • Understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, and Service Excellence methodologies and processes
  • Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred
  • Bachelor's Degree Preferred or Equivalent Experience
  • Available to travel up to 35%
  • Partner with Senior team members on larger accounts post implementation. Assisting with overall customer adoption responsibility and critical issue management role
  • Develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value
  • Partner with internal Okta partners to align account activities with the customer's business case and strategy
  • Prepare and educate customers on new features and releases
  • Monitor and identify adoption and utilization trends, provider recommendations based on risk and business needs
  • Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Work with the sales team to properly sell and position Success Services
  • Obtain Okta Professional and Admin certifications upon joining the organization
Desired Qualifications
  • Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday
  • Bachelor's Degree Preferred or Equivalent Experience