Full-Time
Associate Customer Success Manager
Online identity verification solutions
Junior, Mid, Senior
Washington, USA + 6 more
- 3 - 5 years of customer facing experience in SaaS organization
- 1 - 3 years of experience in a Customer Success Management role strongly preferred
- General knowledge of cloud architecture as well as SaaS, preferably technology services and/or identity management
- Knowledge of enterprise web technologies, security and state of the art infrastructures
- Agreeable and willing to be a hands-on contributor
- Excellent communication skills, including issue tracking, triaging and crisis management
- Understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, and Service Excellence methodologies and processes
- Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred
- Bachelor's Degree Preferred or Equivalent Experience
- Available to travel up to 35%
- Partner with Senior team members on larger accounts post implementation. Assisting with overall customer adoption responsibility and critical issue management role
- Develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value
- Partner with internal Okta partners to align account activities with the customer's business case and strategy
- Prepare and educate customers on new features and releases
- Monitor and identify adoption and utilization trends, provider recommendations based on risk and business needs
- Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Work with the sales team to properly sell and position Success Services
- Obtain Okta Professional and Admin certifications upon joining the organization
- Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday
- Bachelor's Degree Preferred or Equivalent Experience
Okta stands out as a leading independent identity provider, offering a robust Identity Cloud that enables secure and efficient connection between people and technologies, a feature trusted by over 10,000 organizations including prominent names like JetBlue, Nordstrom, and Slack. The company's competitive edge lies in its extensive pre-built integrations, numbering over 7,000, with applications and infrastructure providers, simplifying and securing access for people and organizations globally. Okta's culture of fostering confidence and potential in its workforce and customers, coupled with its industry leadership and technical prowess, makes it an attractive workplace.
Company Stage
N/A
Total Funding
$1.2B
Headquarters
San Francisco, California
Founded
2009